Brand Certified
United States Postal Service
2.1(133 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
12300 Rock Hill Rd, Chester, VA
23831, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 12300 Rock Hill Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
133 reviews
5 stars
30
4 stars
5
3 stars
4
2 stars
2
1 star
92
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported problems with package deliveries, including missed deliveries, packages delivered to wrong addresses, and lack of communication regarding delivery status.
Customer Service
While some staff members received praise for their friendliness and helpfulness, many reviews highlighted rude behavior and poor service from certain employees, particularly at the counter.
Management Concerns
Several reviews pointed to poor management practices, including understaffing and lack of accountability for delivery personnel, leading to ongoing service issues.
Facility Conditions
Customers noted that the post office is often overcrowded and lacks necessary supplies, contributing to long wait times and frustration.
- ICIsaiah CrottsDec 12, 20251.0I tried changing my address last month, unfortunately I lost my ID. So I took my birth certificate and the DMV temporary ID to the office since they need identification for address change. They denied it so I patiently waited for my ID to arrive, when it did I took it to this office and the lady working stated at me with a blank face and proceeded to tell me I “needed to check with chesterfield” as if that even makes sense, not to mention this post office is located in CHESTERFIELD.
- SPStephanie Lynn Whitehurst PackNov 26, 20251.0Rating used to be a 5. For some reason our mail carrier doesn't seem to want to get out of her truck to deliver our packages anymore. We do not have any loose dogs in the yard, though we do have a big white turkey who's not aggressive, and rarely around, she wanders the entire yard. I don't care if the mail carrier leaves the packages on the driveway just so she leaves them here. I have a disabled husband (with cancer) whom I can't leave alone long enough to go to the post office, so I have to drag him along with me. And he's miserable the whole time. BESIDES THAT, I'M TIRED OF DOING HER JOB FOR HER. She's supposed to deliver, not me go get. Defeats the purpose of ordering online and having HOME DELIVERY. We're up to about 6 times now my stuff hasn't been delivered. On top of THAT, she's using excuses that are extremely incorrect (I won't say lies, but it's not far from it). We do not have a gate that requires a code. Our front porch is not inaccessible or unsafe. Our "compound" as the local post office supervisor called our property, is not unsecure. Amazon, FedEx, UPS, and Walmart and other assorted delivery people have ZERO COMPLAINTS. If this mail carrier has a problem with doing this job, I believe she'd better find another one. Something easier. 🤷♀️ PS .. the folks who work the counter inside are great. Very nice people. The attitude of the supervisor needs tweaked.
- JEjadin etaiNov 10, 20251.0They don't answer phone, and my package is stuck at their facility when it should have been at mine. I should be able to just pick it ip
- TBTracy BNov 20, 20211.0Staff woefully inadequate. Piece of mail was sent from approx 3 miles away 5 days ago. Very important item (aka paycheck). Still has not been delivered. Went to post office to see if it was there for some reason. Staff said “oh well too bad” and REFUSED to even look if envelope was there. Amazingly rude. Funny enough, the previous postmaster would never, ever, ever treat customers that way.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services are available at the United States Postal Service located at 12300 Rock Hill Rd?
This Post Office offers mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, first-time passport applications are accepted here. Most locations including this one can also take your passport photo.
Do I need an appointment for passport services at this location?
Appointments are generally required for passport services. You can schedule one using the online scheduler. Limited walk-in hours may also be available.
How much does it cost to get a passport photo at this Post Office?
The fee for a passport photo is $15.
Are PO Boxes available at this Post Office and how can I get one?
Yes, you can reserve PO Boxes online or apply in person at the Post Office with two valid IDs and a completed application.
What are the operating hours of this Post Office?
Monday through Friday, it's open from 8:30 AM to 5:00 PM; Saturdays from 9:00 AM to 1:00 PM; closed on Sundays.
Is there access to PO Boxes outside of regular business hours?
Most locations, including this one, offer 24/7 lobby access to PO Boxes, but specific access hours may vary. Please check with the local Post Office.
What nearby places can I visit when I come to the United States Postal Service at 12300 Rock Hill Rd?
Nearby spots include Chick-fil-A for a meal, Sola Salon Studios for beauty services, and The Home Depot for home improvement needs.
Are there any nearby police or public safety facilities around this Post Office?
Yes, Chesterfield PD (Chester Station) and Southern Area Station Chstrfld are close by, helping ensure safety in the area.
Where can I go nearby for dental or medical care when visiting the Post Office?
Nearby options include Commonwealth Dentistry, Legacy Dental Of Chester, Bon Secours - Care Diabetes and Endocrinology, and Care Diabetes and Endocrinology medical center.
Brand Certified Facts from United States Postal Service
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