United States Postal Service

2.3
171 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1100 Battlefield Blvd S to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1100 Battlefield Blvd S, Chesapeake, VA
23322, United States

Hours

Reviews

2.3
171 reviews
5 stars
42
4 stars
9
3 stars
3
2 stars
13
1 star
104

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, understaffing, and rude employees.

Delivery Issues

Numerous complaints about lost or misdelivered mail and packages, with some customers experiencing theft of items.

Staff Performance

While some employees received praise for their helpfulness, many were criticized for lack of urgency and poor customer interaction.

Management Concerns

Reviews indicated significant dissatisfaction with management practices, including inadequate staffing and poor organization.

Cleanliness and Maintenance

The post office was described as dirty and poorly maintained, contributing to a negative customer experience.
  • KM
    Kayleb McCarthy
    3 days ago
    1.0
    Whoever is the postman or postwomen for the hickory high school area is possibly the worst I've ever had not only do they deliver packages and mail to the wrong houses all the time but they also sometimes will go a week or even two weeks without delivering mail to me. I have federal documents that come in my mail they cannot wait and my mail should not be kept from me for a time period just to have my mailbox completely full when they finally deliver my mail.
  • GU
    Goggle User
    Dec 23, 2025
    1.0
    This post office needs to be shut down I have not received my mail in over a month I have made reports and still nothing is being done I believe someone in the post office is stealing my mail and items still have not received my credit cards I have informed delivery and nothing is in my box and than I go inside and your waiting over and hour VERY POORLY RAN
  • AH
    Andrew Hillman
    Dec 16, 2025
    5.0
    They worked quickly and were polite
  • JT
    Joseph Teague
    Nov 19, 2025
    5.0
    In and out within 5 minutes!
  • MC
    Michelle Colonna
    Nov 11, 2025
    5.0
    Jasmine was courteous and helpful. She kept the line moving while keeping the customers smiling.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.