Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5827 in Chesapeake offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hanbury Village Shopping Center (Between Harris Teeter And Petco Chesapeake).
Details
- DeliveryNot available
Location
Hours
Reviews
4.4
304 reviews
5 stars
244
4 stars
5
3 stars
6
2 stars
17
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Most customers praised the staff for being friendly, helpful, and efficient, although there were a few negative experiences reported.
Efficiency
Many reviews highlighted the quick service and efficient handling of customers, even during busy times.
Pricing Concerns
Some customers expressed dissatisfaction with the pricing, feeling that the store was expensive compared to alternatives like USPS.
Store Environment
The store was generally described as clean and well-organized, contributing to a pleasant customer experience.
Mixed Experiences
While many customers had positive interactions, a few reported negative experiences with specific employees, indicating inconsistency in service.
- RSRobert SelfridgeNov 1, 20255.0In today’s market I am making more purchases online than ever. However with that, the need to make a return for a purchase has also increased. The UPS Store located off of Hanbury Rd in Chesapeake, VA is my go to. Not only are the employees there very professional, they are also equally friendly. My last visit there was to make a return of three dresses my wife had tried as she was looking for attire for our daughter’s wedding. The week prior to this visit, we made a return for my youngest daughter for the same reason, however the UPS worker said that they needed to scan each individual dress being returned and had to open our sealed box.. no big deal. She scanned each dress, retaped our box and made sure that our shipping label wasn’t damaged … so in an effort to assist this return, we had not sealed the box and made sure all tags were easily accessible for scanning. Our UPS worker was so grateful for our attention to detail. She thanked us and smiled. I love this UPS Store. Lines move quickly and every employee that works there do their very best to provide outstanding service.
- RBRobert BeckOct 31, 20255.0Excellent customer service and ensuring I was aware of the most cost effective solution to my shipping needs
- TMThe droguerie and moreOct 28, 20251.0$3 to use 4 inches of tape lol 😂
- MPMichael PristasOct 11, 20255.0The people at the Hanbury UPS store are always friendly and efficient in processing my shipping needs and Amazon returns.
- MFM FryOct 2, 20251.0I just left the store, and the employee James was extremely rude. I do not recommend going here if you value even basic customer service. Here is what happened: I asked James how much a box was, and he responded that the price should be on it. It was not, which is why I asked in the first place. He told me to bring it to him, speaking in a condescending tone. I handed him the box, and when he couldn't find the price either, he yelled across the store to another employee to ask. I told him I wanted to purchase the box and also use it to mail something. I was unable to open the box myself, so he took it and tried to open it for me, but ended up damaging it. I mentioned that it was now damaged, and he replied that he would tape it. He then asked me for my address and the address I was mailing the item to. After telling me the price, I inserted my credit card into the machine. The screen displayed "amount owed: $0.00," and he handed me what I assumed was the receipt. I said thank you, as I was raised to be polite, and started putting my card away. Suddenly, he yelled, "You have to pay for that!" I was confused and embarrassed, especially since other customers were in the store. I had no reason to think I had not paid, since he handed me a receipt without any explanation. The way he raised his voice made it feel like I was being accused of trying to take something without paying. It was an uncomfortable and humiliating experience, and I will never return.
Frequently Asked Questions About The UPS Store
Where is The UPS Store #5827 located in Chesapeake?
The UPS Store #5827 is located at 237 Hanbury Rd E, Ste 17, Chesapeake, VA 23322, USA, in the Hanbury Village Shopping Center between Harris Teeter and Petco Chesapeake.
What are the operating hours of The UPS Store in Chesapeake?
The UPS Store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Sundays.
What services does The UPS Store #5827 offer?
The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and computer access services.
Does The UPS Store #5827 accept credit card payments?
Yes, The UPS Store accepts American Express, Discover, MasterCard, Visa, as well as cash, checks, Apple Pay, Android Pay, and Samsung Pay.
Can I use mailbox rentals and shipping supplies at this location?
Yes, The UPS Store provides mailbox rentals and stocks shipping supplies including moving boxes and stamps.
Is The UPS Store #5827 locally owned and operated?
Yes, this location is locally owned and operated, dedicated to helping the Chesapeake community with their shipping and printing needs.
What special offers are available at The UPS Store #5827?
You can save big with special offers and coupons available through their website for various services and products.
Which nearby stores can I visit together with The UPS Store for my pet and grocery needs?
Petco and Harris Teeter are nearby stores where you can shop for pet supplies and groceries conveniently near The UPS Store.
If I'm moving, how can nearby businesses help me along with The UPS Store services?
Helping Hands Moving Company near The UPS Store offers moving and storage services, making it easy to handle your move and shipping needs in one area.
Where can I get a coffee or a snack near The UPS Store while waiting for my packages?
The Skinny Dip Frozen Yogurt Bar and Starbucks are nearby options where you can enjoy coffee or a treat near The UPS Store.