The UPS Store

3.4
160 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5326 in Chesapeake offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
732 Eden Way North, Chesapeake, VA
23320, United States

Hours

Reviews

3.4
160 reviews
5 stars
90
4 stars
6
3 stars
1
2 stars
6
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude and unhelpful interactions.

Efficiency

Several customers noted quick and efficient service, with many being able to complete their transactions in a short amount of time.

Package Handling Issues

Numerous complaints were made about lost packages and poor handling, leading to significant customer dissatisfaction.

Inconsistent Experiences

Customers reported varying experiences, with some having positive interactions while others faced significant issues, indicating inconsistency in service quality.

Notary Services

There were complaints regarding notary services, including high fees and lack of proper documentation.
  • RR
    Rebecca Ratusnik
    Nov 16, 2025
    5.0
    Ty at the Eden Way store was incredibly helpful as I was shipping a cooler of perishables with dry ice! He explained how to pack it safely and really went above and beyond to help ensure it arrived frozen. It got there still frozen solid next day delivery! So grateful! This isn’t my closest ups store, but I’d gladly drive further to work with the Eden way team because the service is much better than my local stores! Thank you!
  • GS
    Gaye Sauvager
    Nov 7, 2025
    5.0
    Quick stop
  • DZ
    Donna Zimmerman
    Oct 28, 2025
    2.0
    My experience was terrible to start with price was ridiculous and then in the process my items were gone through transit nothing but an empty box what kind of employees are they hiring will not go back to any UPS store again
  • KW
    Karma isn’t so well
    Oct 18, 2025
    5.0
    Neriah was super helpful and super friendly helped me throughout the process and make it super easy to return my package super fast and efficient i left the store within 5 mins
  • AC
    Aaron C
    Oct 7, 2025
    1.0
    If I could give negative stars I would. This place has some weird stuff going on. No one knows there Job . Customer service is terrible and the manager only exist sometimes. Worst ups store ever . I'll take my business 10 min further to great bridge ups where they care !

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5326 in Chesapeake offer?

The UPS Store #5326 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and small business services.