United States Postal Service

1.8
262 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1155 Seminole Trl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1155 Seminole Trl, Charlottesville, VA
22906, United States

Hours

Reviews

1.8
262 reviews
5 stars
46
4 stars
6
3 stars
5
2 stars
10
1 star
195

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of confrontational behavior and lack of professionalism.

Delivery Issues

Frequent complaints about lost, delayed, or misdelivered packages, with some customers experiencing weeks without mail delivery.

Staffing Problems

Reviews indicate that the location is often understaffed, leading to long wait times and inefficient service.

Mixed Experiences

While many customers had negative experiences, a few reported positive interactions with specific staff members, suggesting inconsistency in service quality.
  • ZJ
    Zane Johnson
    Dec 17, 2025
    1.0
    You guys suck.
  • GS
    Gabriela Stanard
    Nov 8, 2025
    1.0
    The lady assisting me was extremely unhelpful and very rude. Terrible customer service.
  • JJ
    J
    Oct 6, 2025
    1.0
    I came to drop off two packages. One was my own box that I taped up, and the other was a Priority box. I thought, because I purchased the Priority box at the post office, that I would get a little sleeve to adhere the label to. Semonia, the representative assisting me, told me that we have to have packages taped and ready, “but this time, we’ll do it for you.” I responded, “Thank you, I appreciate it, and I appreciate you clarifying that for me.” To which she responded, “You already knew this.” I replied that no, I did not, and that it’s best never to assume anything and to be nice to others. She then skipped over the screen that asks, “Were you treated with courtesy and respect?” — no, I was not. She was extremely unprofessional and didn’t scan in my second package until I went back in and asked for the receipt with tracking of my own package I had taped up. There is a reason this location has substandard reviews. Be kind and professional and hopefully they can turn it around.
  • KR
    Kathleen Rigney
    Aug 9, 2025
    5.0
    ❤️
  • RK
    R Krytusa
    Aug 7, 2025
    1.0
    Horrible Post Office. To know tax-paying dollars goes to such a horrible operation with horrible support, is a shame. Thanks for losing my package and then not having half-decent service to fix the situation.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.