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The UPS Store

3.3
(156 reviews)

Business Details

977 Seminole Tr, Charlottesville, VA
22901, United States
(434) 973-6700

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0584 in Charlottesville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Just North Of Hydraulic Rd Intersection On Rt 29 North.

Details

  • DeliveryNot available
  • Curbside pickupNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
977 Seminole Tr, Charlottesville, VA
22901, United States

Hours

Reviews

3.3
156 reviews
5 stars
84
4 stars
5
3 stars
3
2 stars
5
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees going above and beyond to assist.

Long Wait Times

Several reviews noted long lines and slow service, particularly during busy periods, leading to frustration among customers.

Mixed Experiences

While some customers had positive experiences, others reported issues with rude staff, mistakes in shipping, and poor handling of returns.

Parking Issues

Customers frequently mentioned difficulties with parking at the location, citing limited spaces and accessibility problems.

Pricing Concerns

There were complaints about high shipping costs and additional fees for services that some customers felt should be included.
  • CN
    Chris Nelson
    Feb 3, 2026
    5.0
    Gary and crew couldn't be more professional. The overwhelming amount of Amazon returns keeps the place hopping, but they take care of shipping, make sure all the details are correct and get everything sent out, packed well and make sure it arrives safely. Truly a class act. Not sure what the other complaints are about. Maybe they need to work in a retail environment and see how soul crushing it would be, and maybe they'd treat the employees with a little more respect and kindness.. rather than they beneath the customer for working in a retail environment. Saw it whilst I was in there, and the entitlement of the woman was INSANE. The rates aren't set by the store, but by UPS themselves. Rather than scream at the employee and storm out, maybe call corporate and talk to them, or better yet, understand when you are shipping a 2 foot squared box to the west coast, it may cost a little more... it WON'T be $10. Go to the post office and expect that it may get lost, damaged or otherwise not arrive in as many pieces that you send it.
  • QL
    Quanelia Lee
    Jan 31, 2026
    1.0
    The absolute worse I order supplies for my business and for 5 days delay on delivery the 1st 2 days ok I get due to weather but to continuously keep tryna deliver a package instead of offering people option to pick them up you are interfering with peoples businesses and I don’t want no excuses bc besides Sunday Monday FedEx Amazon dhl and usps heck even jaunt buses has been all through here just ridiculous and unacceptable to basically hold our packages hostage
  • AB
    Azurae Burdett
    Dec 28, 2025
    5.0
    I would like to thank Jason B for his assistance in helping me out with packing and sending my Christmas gifts! It was a busy day and the line was long yet he had a calm demeanor and great positive spirit. I appreciated his help so much! Feb 2026: Thanks to David and McKenzie for helping me with my returns!!
  • SC
    Samatha Clever-Jones
    Dec 27, 2025
    1.0
    Parking is horrible (only a few spots shared with the other stores) and the few times I have used this location, my Amazon packages never made it back to Amazon.
  • LS
    Laura Sutherland
    Dec 21, 2025
    5.0
    On the last Saturday before Christmas, half an hour before closing, there were three associates moving customers through quickly and pleasantly. They offered options for shipping and verified all information so that the packages could move through the system as quickly as possible.

Frequently Asked Questions About The UPS Store

What services does The UPS Store Charlottesville offer?

The UPS Store Charlottesville provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.

Where is The UPS Store Charlottesville located?

It is located at 977 Seminole Tr, Charlottesville, VA 22901, just north of the Hydraulic Rd intersection on Rt 29 North.

Brand Certified Facts from The UPS Store

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Certified March 01, 2026Yext Knowledge Graph
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