United States Postal Service

Reviews

• FC

  Fritz Cima

  Nov 14, 2025
  1.0
  This post office delivered my package damaged and missing some items. When I called them, I was informed that I could only receive $100 for a $350 item. Not only was the incident rude and unprofessional, but the employee was also condescending. She introduced herself as Lavern. It appears that someone intentionally opened the package and removed items from it.
• JJ

  James

  Nov 14, 2025
  1.0
  This is the local post office for my business and for the past two years service has been terrible. My mail gets delivered to different addresses. I receive mail for other businesses.
• FK

  Fatmata Kamara

  Oct 27, 2025
  1.0
  Please visit another location. This location is the worst when it comes to their customer service. I made an appointment to get a passport. My appt time was 10 am and I arrived at 940am. I stood on the line while they see and attended to other people who just walked in for passport service. I thought the purpose of making an appointment is for you not to wait too long unattended. For this location it’s better u just walked in without an appointment. U will be attended to swiftly if you just walked in. Unfortunately I waited over an hr to be attended to but those that walked in without an appointment are seen before me. And the ladies working at the desk don’t seem to know what they’re doing. I don’t recommend visiting this location.
• WW

  Wendy Warwick White

  Sep 28, 2025
  1.0
  On July 10th, I mailed the original certified copy of my birth certificate to my son in Fairfax, VA. It was sent international tracked and signed from the UK, not cheap! All went well until it arrived at the Chantilly PO, who promptly lost it, citing "insufficient address". My son visited the post office, where the staff were most rude to him. All they would say was that they couldn't give it to him, saying I would have to call from the UK to verify who he was. I tried, several international calls, transferred to somewhere in the system (promptly causing international phone charges), and put on hold until each call was cut off, so I started a lost mail search. The letter was promptly found, and with the correct, complete address on it! Not even any damage to the envelope, which my son photographed for proof. Usually, when I send tracked mail to my son, it goes from the Merrifield PO straight to his house without a detour to Chantilly, and arrives within 5–10 days. This is the tracking; Acceptance UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND July 10, 2025, 9:03 am Origin Post is Preparing Shipment Processed Through Facility LANGLEY HWDC, UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND July 11, 2025, 3:08 am Inbound Into Customs Processed Through USPS Facility ISC NEW YORK NY(USPS) July 12, 2025, 5:22 am Arrived at USPS Regional Facility NEW YORK NY DISTRIBUTION CENTER July 17, 2025, 6:12 pm Arrived at USPS Regional Facility MERRIFIELD VA DISTRIBUTION CENTER July 18, 2025, 2:57 pm In Transit to Next Facility July 22, 2025 Arrived at Post Office CHANTILLY, VA 20151 July 23, 2025, 7:30 am Insufficient Address CHANTILLY, VA 20151 August 6, 2025, 5:43 pm Missing Mail Search Request Initiated, Missing Mail Search Request ID MRC 25 2214 5492 September 14, 2025, 10:51 am Notice Left (No Authorized Recipient Available) FAIRFAX, VA 22033 September 20, 2025, 2:42 pm
• JA

  Jamil Achakzai

  Sep 4, 2025
  1.0
  ⚠️ WORST customer service I’ve ever experienced — completely unprofessional and disrespectful staff! Review: This place is absolutely horrible — like hell on earth. A few days ago, they lost my package, and since then, I’ve been calling nonstop, trying to get answers. Every single time, I either get ignored, hung up on, or told to “call back later.” No one has made ANY effort to actually help me or take responsibility. Today, I decided to go in person to finally get this resolved. I arrived at 5:00 PM, a full hour before they close at 6:00 PM. The employee at the counter told me to stand by the window and wait. I stood there patiently, assuming they’d help me once they finished with the current line. Instead, I watched them take every single other customer, one after another, while I was left completely ignored. They helped everyone else, even people who came in AFTER me, and when it was finally closing time, they still didn’t even acknowledge me. When I finally spoke up and asked, “Is anyone going to help me?” they didn’t apologize or explain — instead, they looked me dead in the face and told me, “Make your way out of the building.” So not only did they waste an entire hour of my time, but they were blatantly disrespectful, dismissive, and completely unprofessional. No explanation, no apology — just kicked me out like I was nothing. This is by far the worst experience I have EVER had with any business. Their employees clearly don’t care about their customers or doing their jobs. I will be filing a complaint with the Better Business Bureau and reporting this location to the Post Office headquarters so this doesn’t happen to anyone else. If you value your time, your packages, and being treated like a human being, DO NOT come here. This place is a total disgrace.

Frequently Asked Questions About United States Postal Service