The UPS Store

3.8
197 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7111 in Chantilly offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
14383 Newbrook Dr, Chantilly, VA
20151, United States

Hours

Reviews

3.8
197 reviews
5 stars
134
4 stars
3
3 stars
2
2 stars
0
1 star
58

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted a consistent issue with rude and unhelpful staff, leading to a negative customer experience.

Notary Services

Customers expressed frustration over the unavailability and poor handling of notary services, often being turned away or misinformed.

Positive Experiences

Despite the negative feedback, several customers praised specific staff members, particularly DJ and Ralph, for their helpfulness and excellent service.

Service Efficiency

Some reviews noted that the store was efficient and helpful, especially during busy times, although this was not the case for all customers.

Communication Issues

Customers reported problems with communication, including unhelpful responses over the phone and lack of information regarding service availability.
  • AQ
    A Q
    2 days ago
    1.0
    I usually visit this UPS Store for my business shipments, but unfortunately the staff really need professional customer service training. There is no respect, no welcome, and not even a simple “thank you.” They act like they are being forced to work, which makes the experience very unpleasant. I hope management can improve the service.
  • WW
    Wilbur
    Oct 26, 2025
    1.0
    Wow. Theres one worker here who gives mean vibes. I cancelled my business relationship with this specific UPS location on Newbrook Drive in Chantilly. I cannot ship, or even have a PO BOX at a location where I am greeted with an attitude every day. Stay FAR AWAY.
  • BB
    Barry
    Oct 25, 2025
    1.0
    I came in today for notary services, and the person working at the front desk was super rude telling me to come back next week. I told him I have to leave UPS a solid review for my experience today. And he told me “I don’t care please do”
  • RR
    Ronald
    Oct 24, 2025
    1.0
    Im not sure who trained the front desk staff... but theyre of absolute useless. Notary is also useless
  • SM
    Shawn M
    Oct 19, 2025
    1.0
    Mediocre staff crew. UPS corporate advised me to walk in anytime for a notary service. When I walked in the rep John was extremely rudely told me it requires appointment. Why is this the only location that doesn’t accept walk-ins for notary service? UPS website shows walk in anytime OR Schedule Appointment? It advertises Same Day Notary services.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Chantilly offer?

The UPS Store #7111 in Chantilly offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.