United States Postal Service

2.4
129 reviews

About

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Visit your local Post Office™ at 5003 Westfields Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5003 Westfields Blvd, Centreville, VA
20120, United States

Hours

Reviews

2.4
129 reviews
5 stars
35
4 stars
9
3 stars
2
2 stars
4
1 star
79
  • KK
    kayanon
    Sep 18, 2025
    4.0
    Quiet and convenient location. Jennifer was very professional and helpful in assisting with our package shipments.
  • TB
    Taylor Batterden
    Jul 30, 2025
    1.0
    I’m extremely disappointed with the service I received at this post office. I came in ahead of time with one of my wedding invitations to confirm what kind of postage I needed. After inspecting the envelope, an employee told me a Forever stamp wouldn’t be enough due to the width, and that I’d need to add a 49¢ stamp. However, they didn’t carry those. He then advised me to either order the 49¢ stamp if I wanted to use the Forever stamp or purchase non-machinable stamps instead — which would cost me $200. I decided to buy the non-machinable stamps and the woman next to him sold them to me. Following their recommendation, my fiancé and I stamped all 160 wedding invitations using the exact postage they told us to use. When I returned to the post office to mail them, the same woman who sold me the stamps looked at the envelopes and asked, “Who sold these to you?” When I told her it was her and her colleague, and reminded her that we had brought in this exact invitation to confirm postage before purchasing, she said she wouldn’t have sold me those stamps because the envelope was too thick and would be considered parcel. I asked how this could happen — aren’t you all trained the same? She laughed in my face and said, “If you’re lucky, they’ll go through.” I asked, “And if I’m unlucky?” She replied, “They’ll all come back to you.” 160 wedding invitations — returned. She then brought in a second employee who confirmed the postage was incorrect and told me my only option was to purchase another $200 in stamps and hand-stamp every single envelope again. I’m now out time, money, and trust — all because I followed the exact guidance this post office gave me. The lack of consistency, accountability, and professionalism is unacceptable — especially when it involves something as meaningful and time-sensitive as mailing wedding invitations. Had I just been given the correct information from the start, I would’ve gladly sent them as parcels. But instead, I was misinformed, laughed at, and left footing the bill for someone else’s mistake.
  • AA
    Alle
    Jun 5, 2025
    1.0
    It's fine to drop things off but the people at the desk always seem very annoyed to be there.
  • RR
    Robert
    Mar 25, 2022
    2.0
    Prices go up and service goes down. PO Box rates are ridiculous. They’re supposed to bill me automatically near the end of the term and they don’t. I have to go there Supposed to receive alerts when mail arrives and rarely get them. When I do get them, nothing is shown. My mail gets misplaced. Other people’s mail in my PO Box. Clerks behind the county are very slow and barely speak English. Just very bad service overall!
  • RH
    Rebecca Holley
    May 4, 2018
    2.0
    Perpetually understaffed and undersupplied, but the location is convenient. The pricing on self-labelling isn't always clear, so I've found it best to just wait in line and talk to an employee. Still, reliable and affordable shipping like every other USPS location.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.