Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5003 Westfields Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
5003 Westfields Blvd, Centreville, VA
20120, United States
Hours
Reviews
2.3
131 reviews
5 stars
35
4 stars
9
3 stars
2
2 stars
4
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly from specific employees like Eduardo, leading to a negative overall impression.
Service Efficiency
While some customers experienced quick and efficient service, others faced long wait times and delays, particularly with passport services.
Mixed Experiences
There were contrasting reviews, with some praising individual staff members for their helpfulness, while others criticized the overall service quality and consistency.
Package Handling Issues
Numerous complaints were made about lost or misdelivered packages, contributing to customer frustration.
- JBJohn BDec 29, 20251.0Karen Alert This guy who works the afternoon shift did it again. He was serving an elderly woman, and a random Karen approached him and started asking questions. OK, a quick question. The elderly woman was asking him questions, but instead of serving the customer, he kept the conversation with this random Karen. The elderly woman left, and it was my turn. Then this Karen kept talking to him for a few more minutes. Everyone else waited patiently in line. So I told her that there is a line. That's all I said. And this Karen goes off with crazy eye, telling me all sorts of stuff. This USPS guy, instead of telling her to get in line or calm down, asks me to calm down, even though she was the one talking. And of course, he goes in to do a passport because he used up time talking to this random Karen. I hate coming to this location because of this guy, but I had no choice today. All he has to do is "Maam, there's a line, I will help you when it's your turn"
- MMMark MarlowDec 20, 20251.0To say I’m disappointed would be a massive understatement. I was eagerly waiting for a Christmas present to arrive at my P.O. box, but, of course, this disaster of a location somehow managed to screw it up. They claimed I had moved, yet didn’t even bother to check my box or the address—despite the fact that I’ve already paid for the service. Because of their incompetence, my package got marked as undeliverable and was sent back. I even took the time to walk over and personally open my P.O. box with the keys I was given less than a month ago, just to make sure everything was fine. So, great job on completely ruining my holiday. Thanks for absolutely nothing.
- MRMargaret RiveraDec 15, 20255.0There were 3 staff working and.althpugh there was a line, it moved smoothly. Plus the had Christmas stamps - a few other POs did not.
- KKkayanonSep 18, 20254.0Quiet and convenient location. Jennifer was very professional and helpful in assisting with our package shipments.
- TBTaylor BatterdenJul 30, 20251.0I’m extremely disappointed with the service I received at this post office. I came in ahead of time with one of my wedding invitations to confirm what kind of postage I needed. After inspecting the envelope, an employee told me a Forever stamp wouldn’t be enough due to the width, and that I’d need to add a 49¢ stamp. However, they didn’t carry those. He then advised me to either order the 49¢ stamp if I wanted to use the Forever stamp or purchase non-machinable stamps instead — which would cost me $200. I decided to buy the non-machinable stamps and the woman next to him sold them to me. Following their recommendation, my fiancé and I stamped all 160 wedding invitations using the exact postage they told us to use. When I returned to the post office to mail them, the same woman who sold me the stamps looked at the envelopes and asked, “Who sold these to you?” When I told her it was her and her colleague, and reminded her that we had brought in this exact invitation to confirm postage before purchasing, she said she wouldn’t have sold me those stamps because the envelope was too thick and would be considered parcel. I asked how this could happen — aren’t you all trained the same? She laughed in my face and said, “If you’re lucky, they’ll go through.” I asked, “And if I’m unlucky?” She replied, “They’ll all come back to you.” 160 wedding invitations — returned. She then brought in a second employee who confirmed the postage was incorrect and told me my only option was to purchase another $200 in stamps and hand-stamp every single envelope again. I’m now out time, money, and trust — all because I followed the exact guidance this post office gave me. The lack of consistency, accountability, and professionalism is unacceptable — especially when it involves something as meaningful and time-sensitive as mailing wedding invitations. Had I just been given the correct information from the start, I would’ve gladly sent them as parcels. But instead, I was misinformed, laughed at, and left footing the bill for someone else’s mistake.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 5003 Westfields Blvd?
This Post Office offers services including mail and package shipping, money orders, Post Office boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and most also take passport photos. You should complete and print your passport application form before applying.
Do I need an appointment for passport services here?
Yes, most passport services require scheduling an appointment using the online scheduler. Limited walk-in hours may be available at select locations.
What are the operating hours of this Post Office?
Monday through Friday, the Post Office is open from 10:00 AM to 5:00 PM, Saturdays from 9:00 AM to 2:00 PM, and it is closed on Sundays.
How can I get a PO Box at this location?
You can apply for a PO Box online or in person. When applying in person, bring two valid forms of ID. For online setup, visit USPS's PO Box management website.
Is there 24/7 access to PO Boxes in the Post Office lobby?
Most USPS locations provide 24/7 access to PO Boxes, but access hours can vary. Check with this Post Office to confirm their lobby access hours.
What nearby restaurants are close to the Post Office for a meal before or after my visit?
Nearby dining options include Campesino Chicken, OCha Thai Kitchen and Cafe, Chipotle Mexican Grill, Quickway Japanese Hibachi, Subway, Clean Eatz, Siena Restaurant Lounge, Don Luis Restaurant, Popeyes® Louisiana Kitchen, and El Paso Mexican Restaurant.
Are there fitness centers near the Post Office where I can work out?
Yes, Planet Fitness is located nearby and offers gym and active life facilities.
What shopping centers or services are nearby the Post Office that I might want to visit?
Nearby you will find Sully Station Shopping Center for shopping needs, Sherwin-Williams Paint Store and hardware store for home improvement, Daisy Fresh Carpet Cleaning, Dollar Tree discount store, and G Street Fabrics arts and crafts store.