United States Postal Service

2.7
100 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 9501 Burke Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
9501 Burke Rd, Burke, VA
22015, United States

Hours

Reviews

2.7
100 reviews
5 stars
33
4 stars
8
3 stars
4
2 stars
9
1 star
46
  • MS
    Mark S
    2 days ago
    1.0
    Poor flow, customer service suboptimal.
  • MF
    Ma Fo
    Nov 3, 2025
    5.0
    Walked in the other day to send a package and they were awesome! Very friendly, and they helped with all my needs.
  • JP
    Julie Papadinis
    Oct 15, 2025
    5.0
    The lines can be long, and I’m not sure they have enough staff for the volume of customers that come through, (though that’s on higher up at USPS) but I give the STAFF five stars, because they are lovely, helpful people!
  • MI
    Manish I.
    Oct 10, 2025
    1.0
    I'm extremely disappointed with the Burke post office. It's one of the worst post offices I've ever had the misfortune of visiting. I had an appointment to get passport services for my son, but that didn't seem to matter - I still ended up waiting for over an hour. When I was finally called up, the staff had clearly double-booked appointments and asked me to step aside to sign some documents quickly. Soon, another employee intervened and told me to go back in line, seemingly unaware that I was waiting for the colleague who had just asked me to step aside. It was clear they weren't communicating with each other, and the situation was chaotic. Due to the complete disorganization and frustration, I ended up leaving without completing the passport application. The staff's rude demeanor and lack of efficiency made for a terrible experience. Unless they seriously revamp their customer service and efficiency, I'd advise others to explore alternative options.
  • AD
    Aurora Drogo
    Oct 2, 2025
    1.0
    Absolutely horrible. Only two employees working the front. The wait was horrible. Why are there no employees working?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.