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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 43150 Broadlands Center Plz to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
43150 Broadlands Center Plz, Broadlands, VA
20148, United States
Hours
Reviews
1.9
155 reviews
5 stars
26
4 stars
8
3 stars2
2 stars
4
1 star
115
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight extremely rude and unhelpful staff, with many customers expressing frustration over their interactions.
Long Wait Times
Customers frequently mention long lines and slow service, often exacerbated by limited staffing.
Limited Hours
The post office has restricted operating hours, making it inconvenient for customers to access services.
Mixed Experiences
While many reviews are negative, a few customers report positive experiences with specific staff members.
- MMMom5 days ago5.0Needed to "Prove my identity" in person for a government website. Staff was efficient and prompt based on what I experienced and the super fast response I received from the website. Well done USPS Broadlands!
- BHBrian HazelwoodDec 29, 20251.0Such unhelpful customer service from the lady I dealt with today who couldn't be bothered to even speak with me for a minute. Truly pitiful
- POPro Paving OfficeNov 12, 20251.0USPS in Prentice Drive is 100x better. Customer service is rude in broadlands location (whoever is working 11/12/25 at around 2:55 in the afternoon) this person dont know what customer service means
- RHReena HaizamNov 6, 20251.0Horrendous service. I live just 3 minutes away but after several awful experiences at this particular branch, I rather drive 15 minutes to the next closest USPS.
- SMShelby MorrisOct 29, 20251.0The absolute worst. I just needed her to stamp on my certified receipts. Had everything ready to go. 5:01 i get there and the door is already locked and refused to do a simple task. There were still a few people in there. I’d love to be able to only work 5 hours a day and refuse service whenever i feel like it. I hate this post office. AVOID
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 43150 Broadlands Center Plz?
You can send mail and packages, get money orders, rent PO boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment to get passport services at this location?
Yes, passport services require scheduling an appointment through the online scheduler. Limited walk-in hours may be available.
What are the operating hours of this Post Office?
Monday to Friday, it is open 11:00 AM to 2:00 PM and 3:00 PM to 5:00 PM; Saturday from 9:00 AM to 12:00 PM; closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can check availability and reserve a PO Box online at the USPS website, then complete the setup in person.
Are the PO Boxes accessible after regular hours?
Most USPS locations, including this one, offer 24/7 access to PO Boxes in the lobby; however, specific hours may vary by location.
What nearby dining options are available around the Post Office?
You can visit nearby restaurants such as Pholicious for Vietnamese cuisine, Asia Cafe for Chinese food, or Mali Thai for Pan-Asian dishes.
Are there places to relax or grab coffee near the Post Office?
Yes, Broadlands Village Starbucks is nearby where you can enjoy coffee and snacks before or after your visit.
Can customers combine a visit to the Post Office with other services nearby?
Absolutely, nearby services like Radiance Salon & Medi-Spa or H&R Block provide beauty and financial services, making it convenient to run multiple errands in one trip.
Where can I find additional USPS resources or schedule services online?
Use the USPS online tools and apps available for iOS and Android to schedule passport appointments, manage PO Boxes, and find detailed location information.