United States Postal Service

Reviews

• LK

  Linda Kerridge Karol

  Apr 18, 2026
  5.0
  Just dropping off letters in the Out Going Mail.
• MH

  MJ Hood

  Apr 14, 2026
  5.0
  Shannon was amazing this morning. She helped us with our passports without hesitation and guided us smoothly through the process. Thank you so much. You’re an angel. Then Tamika also was incredibly amazing. Helped me when I had a random stomach ache come on. Great people working at this location. God bless you guys.
• CB

  Chili Oil Bukhara

  Apr 10, 2026
  1.0
  I went to Bristow USPS location to renew my passport, and this was honestly one of the worst service experiences I have ever had. The behavior of some of the employees was not just unprofessional, it was completely unacceptable. First, a white woman I interacted with, who appeared to be around 50 years old or older, had absolutely no sense of basic manners or respect. She told us to for our appointment, which was fine, but the way she spoke was rude, dismissive, and disrespectful. Her tone made it seem like she was talking down to us. It was shocking to see someone in a public-facing role behave this way. I regret not noting her name from her badge. Second, when my appointment time came, I was assisted by a white man named Collin. His attitude was just as bad, if not worse. He acted as if he owned the entire USPS location, showing no courtesy or professionalism whatsoever. His behavior toward customers was unacceptable and reflected a complete lack of respect, mumbling in his throat to make you guess what he is saying. 0 knowledge of interaction.Extremely nonsense guy I have ever had experience. He was acting like you are asking a favor to get his service. This kind of conduct should not be tolerated in any workplace, especially not in a public service setting where people are paying for essential services. The administration needs to take serious action and hold these employees accountable. The only positive note from this visit was an employee named Michael. Although I did not personally interact with him, I observed him greeting every single customer with a smile and speaking in a very respectful and polite manner. He stood out clearly and set the example that others should be following. Overall, this location seriously needs better management, training, and accountability. Customers deserve basic respect. If employees cannot treat people properly, they should not be working in customer service.
• NP

  Naseem Pashtoon

  Feb 19, 2026
  5.0
  Very helpful and pleasant staff at this location. Mel was specially nice.
• JP

  Jenell P

  Feb 2, 2026
  1.0
  Expected the tiny parking lot to be cleared of snow so customers could actually get in. Nope! Angry woman yelled at me in the parking lot and another laid on their horn while there was snow and other cars blocking the whole lot. This parking lot seriously needs a revamp.

Frequently Asked Questions About United States Postal Service