United States Postal Service

3.5
51 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11151 Valley View Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11151 Valley View Dr, Bristow, VA
20136, United States

Hours

Reviews

3.5
51 reviews
5 stars
26
4 stars
7
3 stars
0
2 stars
0
1 star
18
  • KD
    Kimberly Duran
    Jul 21, 2025
    1.0
    I had a really disappointing experience with the manager at USPS, Charles. From the moment I interacted with him, he was rude and dismissive, showing a level of attitude that felt completely unprofessional. Instead of helping or listening, he was condescending and acted nasty, which made the whole situation much more stressful than it needed to be. Someone in a management role should set a better example, and his behavior was honestly unacceptable. It’s clear that this USPS location needs better management. Hiring someone like Charles who doesn’t treat customers with respect or professionalism is a bad look for the place. They should focus on hiring and training staff who can handle customer service with kindness and patience. A better-managed team would definitely make the experience better for everyone who relies on their services.
  • JJ
    JK
    Mar 28, 2024
    1.0
    Absolutely horrible service! If you expect to use their "walk-in" service for passports, please understand that they allow folks to come HOURS early to "sign-in" and return at 3pm. This is NOT walk-in. Additionally, they waste 40+ mins on customers who arrive without completed applications, appropriate passport photos, while also allowing a single "walk-in" to become a party of 3+ family members. Again, this is not a typical method used at any other UPS site for passports. After driving an hour for a "walk-in" there is absolutely no way I would return here for any service offered. The old lady behind the desk is rude as can be too. AVOID.
  • BT
    Belinda Thompson
    Apr 7, 2020
    5.0
    Always greeted by friendly staff. Always willing to help.
  • BB
    Butterfly
    Jul 6, 2019
    5.0
    Best Post Office!!!!! The Customers Service is Awesome I go out my way to go here.
  • MW
    Michaela Wilson
    Jun 17, 2016
    5.0
    SO quick and easy to get a passport here, and they will make an appointment for you!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.