United States Postal Service

2.1
186 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 909 University City Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
909 University City Blvd, Blacksburg, VA
24060, United States

Hours

Reviews

2.1
186 reviews
5 stars
39
4 stars
9
3 stars
4
2 stars
10
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly mentioning specific employees like Joyce and Angie as consistently negative experiences.

Delivery Issues

Frequent complaints about lost packages, incorrect deliveries, and delays in service were noted, indicating systemic problems with package handling.

Mixed Experiences

While some customers praised individual employees for their helpfulness, the overall sentiment leaned towards dissatisfaction with service quality.

Staff Shortages

Several reviews mentioned understaffing and long wait times, contributing to poor customer experiences.
  • SM
    susan mccormick
    2 days ago
    5.0
    Great service
  • LS
    Liv Sampcas
    Dec 23, 2025
    5.0
    I'm surprised by the bad reviews. In the (few) times I went to this post office, the staff was very friendly and helpful. Parking is always available and near the main entrance door.
  • SB
    Shokoufeh Bozorgmehrian
    Dec 23, 2025
    1.0
    Terrible, awful, and worst experience of service ever!! Their customer support is the most frustrating and useless conversation I had!!! Their tracking service is even more frustrating and misleading!!
  • EE
    Ellie
    Dec 20, 2025
    5.0
    Went here to drop off a package expecting absolutely nothing but to drop off a package. An older guy with tats and sparkly nails was working behind the desk and he was super helpful and friendly! Not only was his vibe just super cool overall but he was really careful when entering the package address and proof reading everything. UPS, this guy is like THE person who should be working there, he really brighten my day! :)
  • GG
    grayxous
    Nov 13, 2025
    1.0
    just awful unhelpful people. had to escalate to corporate to confirm they were holding a package that they were refusing to give to me for some reason.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.