Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6199 in Arlington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Costco, Fern St, Pentagon City Metro, Pentagon City Mall.
Details
- DeliveryNot available
Location
Hours
Reviews
3.7
314 reviews
5 stars
199
4 stars
11
3 stars
7
2 stars
10
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Michael and TG received high praise for their helpfulness, others were criticized for rudeness and lack of professionalism.
Efficiency
Many customers appreciated the quick and efficient service, especially during busy times, although there were complaints about slow service and long wait times.
Upselling Practices
Several reviews mentioned frustration with aggressive upselling tactics, particularly regarding packaging and shipping options, leading to dissatisfaction among customers.
Pricing Concerns
Customers frequently noted that prices at this location were higher than at other UPS stores, with some feeling that they were charged unfairly for services and materials.
Staff Competence
There were numerous complaints about staff competence, with some customers reporting untrained or unhelpful employees, while others praised specific staff members for their knowledge and assistance.
- RGRoderick GrinerNov 15, 20251.0I stopped by this UPS Store today to drop off a simple retail return. The item was already packaged — all I needed was one printed return label. They quoted me upwards of four dollars to print a single sheet of paper… absolutely wild. The staff then proceeded to break it down for me like I was in kindergarten, explaining their “set-up fee” on top of the printing cost. They also planned to charge me for the tiny strip of tape needed to seal the poly mailer. Meanwhile, there were about 5–6 employees in this tiny store, and every single one dealing with retail returns. I honestly hope there’s a lot of business. Lucky for me, this retailer provides options and I can just ship to the return from UPS to FedEx where they don’t change to print their own labels.
- JCJondelle CatoneNov 12, 20255.0TG is superb, customer service skills are A1, he researched and corrected an issue that happened at the store.. he was professional, apologetic and most importantly got a solution! Thanks TG!
- JSJennifer StrainNov 7, 20255.0Michael was super helpful today between notary support, certified mail, and purchasing stamps. Much appreciated
- KAKevine AkesseNov 4, 20255.0TG was very nice and professional!
- AAAlainMarshallOct 26, 20252.0I gave two stars because the service itself was acceptable. However, I stopped going to this UPS store due to repeated attempts to upsell boxes—even when the one I brought was perfectly suitable. It’s frustrating, especially when most customers just want a quick in-and-out experience. I’ve used several UPS locations and never had issues with packaging, regardless of appearance. At this location, they only provide a receipt if you specifically ask for it, and they don’t change the box in front of you. Now that I think about it, the two young men I interacted with simply tossed my box in the back. By contrast, my former UPS store in downtown Silver Spring, MD, had a very professional, courteous, and efficient staff member—an Indian gentleman who consistently handled packages with care. If a box needed replacing, he would do so in front of you, provide a receipt without prompting, and thank you for your business.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Arlington offer?
The UPS Store in Arlington offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and computer access.
What are The UPS Store's regular operating hours?
The UPS Store is open Monday through Friday from 9:00 AM to 7:30 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store in Arlington open on Sundays?
Yes, The UPS Store is open on Sundays from 10:00 AM to 3:00 PM.
Does The UPS Store observe holiday closures?
Yes, The UPS Store is closed on Thanksgiving Day, Christmas Day, New Year's Eve, New Year's Day, and Martin Luther King Jr. Day. Hours may vary on other holidays.
What payment options are accepted at The UPS Store?
The UPS Store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Where is The UPS Store located in Arlington?
The UPS Store is located at 1405 S Fern St, Arlington, VA 22202, across from Costco, near Fern St, Pentagon City Metro, and Pentagon City Mall.
How can the Pentagon City Metro station help me visit The UPS Store?
Pentagon City Metro is nearby The UPS Store, making it convenient for customers to access shipping and printing services via public transit.
What nearby shopping options can I visit before or after stopping by The UPS Store?
Customers can visit Pentagon City Mall and Costco located across Fern Street from The UPS Store for shopping before or after their visit.
Are there any wellness or fitness centers near The UPS Store?
Yes, Shutler Fitness, a spa, is near The UPS Store if you want to enjoy some wellness activities around your visit.
Can I find professional services around The UPS Store?
Yes, nearby professional services include software development companies like District360, Red Octopus Digital Services, Cube 84, and Cyberco, as well as event planning like One Accord Events.