Staples

Reviews

• KI

  Khalisha Iman

  3 days ago
  1.0
  Don’t show up when the store opens up at 8am and try to pick your ipostal packages. Only certain people have access to to that department and his/her shift doesn’t start until and hour after the store opens. I drove up from Baltimore only to be told this. Such a waste of time! 🙄
• SE

  Sam England

  5 days ago
  1.0
  No service. The checkout process was unnecessarily complicated, and instead of helping, they focused on criticising the $400 La-Z-Boy computer chair we had carried to the front, and pushing Staples product insurance. It really felt like their priority was selling insurance rather than the product. Im not sure if this is a company push or just this store. Would have been much easier to just purchase online - from a reputable retailer.
• NT

  NotSo Technical

  Mar 20, 2026
  5.0
  I’m really impressed with Staples. They quickly addressed the problem with the carrier and made sure my documents got delivered to the court! The support was friendly and kept me updated. I appreciate their willingness to resolve issues. Definitely a five star experience.
• JJ

  Juanita James

  Mar 17, 2026
  5.0
  I want to recognize Jesse in the print section at Staples for his professionalism and patience during what quickly became a chaotic situation right before closing. I arrived around 8:30 PM with four people already in line. Within minutes, the line grew to seven more customers behind me. Despite being the only person actively working the print counter, Jesse handled each order calmly, respectfully, and with great attention to detail. He remained patient and courteous with every customer, even as the pressure of the growing line increased. It’s not easy to maintain that level of professionalism when you’re clearly overwhelmed and trying to help multiple people before closing. Jesse represented the store very well and deserves recognition for his work ethic and customer service. IF I COULD LEAVE 1 STAR for management: What made the situation more concerning was that the manager remained nearby while Jesse continued working through the line alone. At one point I looked around and noticed there were no lines elsewhere in the store. Another employee attempted to assist but did not have the training or access needed to actually help with print orders. Jesse handled the situation with patience and professionalism, but the manager’s statement and lack of action reflected a larger operational issue. If a department can become overwhelmed by a handful of customers, management should either be cross-trained or step in to support their staff in some meaningful way. Employees should not be left to manage a full customer line alone while leadership stands by. Better preparation, training, and hands-on support would significantly improve both the employee and customer experience.
• RF

  Ross Furbush

  Mar 4, 2026
  5.0
  I have always had great results at their copy and print center. Jesse is always super helpful and patient. I keep coming back for my big projects and I’m never disappointed

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