United States Postal Service

2.7
171 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1100 Wythe St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1100 Wythe St, Alexandria, VA
22314, United States

Hours

Reviews

2.7
171 reviews
5 stars
54
4 stars
12
3 stars
16
2 stars
7
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members are praised for their friendliness and helpfulness, others are reported to be rude and unprofessional.

Wait Times

Customers frequently mention long wait times and understaffing, leading to frustration during busy periods.

Kiosk Issues

The self-service kiosk is often reported as malfunctioning, causing inconvenience for customers trying to use it.

Inconsistent Experiences

Customer experiences vary widely depending on the staff member assisting them, with some clerks providing excellent service while others are described as abrasive.

Mail Delivery Problems

There are numerous complaints regarding mail delivery issues, including lost packages and delays.
  • DA
    Desiree Abrams
    Dec 31, 2025
    3.0
    closed on NYE @ 12:30pm. Hand wirtten sign posted on the service entrance door. They should have updated the hours online. The self service kiosk is working but line is long. Waited 40 minutes before deciding to leave and make this post. Wish it had been earlier to save the many people time that came as patrons after 1230pm.
  • KR
    Kyanite RainbowPeace
    Dec 27, 2025
    5.0
    Excellent customer service and even though there was a long line the day before Christmas, it moved quickly. I did not have to wait long. Self-kiosk worked great as well.
  • ED
    Eden DeHaven
    Dec 24, 2025
    5.0
    Cece and Beverly are both super sweet and hardworking ladies! It is clear that this location is understaffed and regardless of how packed it is these ladies provide outstanding customer service. Thanks for making my trips to the post office fun during my time in old town. Your kindness and positivity really brighten other people’s day! 💗
  • CK
    Carrie K
    Nov 12, 2025
    5.0
    Excellent customer service at this location, young girl with dreads is always beyond friendly and cheerful, she works to make your day a little better and no one does that anymore. I hope they pay well and keep their staff happy!
  • SG
    Santiago Gonzalez
    Nov 5, 2025
    5.0
    The lady there is great she's getting ready to retire in January. She's wonderful taking care of you very friendly and always happy and smiling. Wish her the best in the future.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.