United States Postal Service

2.6
166 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1100 Wythe St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1100 Wythe St, Alexandria, VA
22314, United States

Hours

Reviews

2.6
166 reviews
5 stars
50
4 stars
12
3 stars
15
2 stars
7
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with many customers reporting rude and unhelpful staff, while a few highlighted friendly and professional interactions.

Staffing Issues

Customers frequently noted long wait times due to understaffing, particularly during busy periods, leading to frustration.

Kiosk and Equipment Problems

The self-service kiosk is often reported as broken, and there are complaints about the accuracy of scales leading to overcharges.

Inconsistent Experiences

Customer experiences vary widely depending on the staff member assisting, with some clerks being described as helpful and others as rude.

Mail Delivery Issues

There are numerous complaints about mail delivery problems, including lost packages and delays, contributing to overall dissatisfaction.
  • CK
    Carrie K
    Nov 12, 2025
    5.0
    Excellent customer service at this location, young girl with dreads is always beyond friendly and cheerful, she works to make your day a little better and no one does that anymore. I hope they pay well and keep their staff happy!
  • SG
    Santiago Gonzalez
    Nov 5, 2025
    5.0
    The lady there is great she's getting ready to retire in January. She's wonderful taking care of you very friendly and always happy and smiling. Wish her the best in the future.
  • DD
    dang do
    Oct 29, 2025
    5.0
    CeCe, my postal service attendant was incredibly positive and helpful! Especially for the holiday influx of mailing
  • AS
    ahmadzaki samadi
    Sep 29, 2025
    1.0
    Very slow
  • DW
    Diana Woods
    Aug 29, 2025
    5.0
    Dedicated public servants. Good customer service. I appreciate you.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.