United States Postal Service

2.2
146 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 5900 Barclay Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5900 Barclay Dr, Alexandria, VA
22315, United States

Hours

Reviews

2.2
146 reviews
5 stars
34
4 stars
11
3 stars
2
2 stars
7
1 star
92

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff are mixed; while some report friendly and helpful service, others describe rudeness and unprofessional behavior.

Service Efficiency

Many customers appreciate the efficiency and speed of service, but there are complaints about long wait times and understaffing during busy hours.

Delivery Issues

Numerous reviews highlight problems with mail delivery, including misdelivered packages and unreliable service.

Cleanliness

The post office is generally noted for being clean and well-maintained, contributing positively to customer experiences.

Management Concerns

Several reviews indicate dissatisfaction with management's responsiveness and handling of customer complaints.
  • RB
    Robin Beard
    Oct 18, 2025
    5.0
    Staff is very pleasant and efficient. Good to have them as our neighborhood post office.
  • MB
    Marion Brophy
    Sep 9, 2025
    5.0
    Lisa went above and beyond to help me and point me to the correct way to ship my item. Her demeanor and kindness made the morning so much better. We’ll drive out of our way to come to this location in the future. Clean and easy to get in and out of as well. Thank you!
  • AK
    Ari Kendal
    Jul 28, 2025
    5.0
    One of the Best USPS Locations! After moving to the Kingstowne/Alexandria area, this has become our go-to USPS location and for good reason. The staff here are consistently efficient, professional, and friendly. It’s rare to find a post office where employees greet you with a smile and genuinely seem to care about providing great service, but this location does exactly that. Every visit has been smooth and hassle free. Highly recommended!
  • FP
    FRO PWR
    Jul 14, 2025
    5.0
    I noticed the 2-star on this location. I can only imagine how deranged some of these reviews might be, and honestly I think our postal service deserves more love than that.
  • EL
    EL LEON DE LEON
    Jul 7, 2025
    1.0
    I just left this postal office after being interrogated disrespectfully by Thang a clerk who decided that he could question my daughter who was with me telling her to “tell him the truth” if we still lived at our address because of a hold on our mail that we wanted to replace, like he has the right to know people’s personal reasons and question people with any kind of authoritative attitude the way he directed my daughter. And then he told me to stop looking for trouble after I told him he could not do that and that nobody had to tell him their personal reasons and he didn’t have to ask none of that. He said he was just trying to figure out the truth, like that is he’s job or something. Definitely very unprofessional.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.