The UPS Store

3.8
145 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3532 in Alexandria offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Kingstowne Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
5810 Kingstowne Center Dr, Alexandria, VA
22315, United States

Hours

Reviews

3.8
145 reviews
5 stars
95
4 stars
5
3 stars
0
2 stars
5
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customer service experiences are mixed; many customers praise the staff for being friendly and helpful, while others report rude and unprofessional behavior from certain employees.

Efficiency

The store is frequently noted for its efficiency, with many customers appreciating the quick service even during busy times.

Staff Knowledge

Several reviews highlight the staff's knowledge and willingness to assist with various services, including printing and shipping.

Management Issues

There are complaints regarding the management's handling of customer service issues, with some customers feeling dismissed or poorly treated by management.

Cleanliness and Environment

The store is generally described as clean and well-organized, contributing to a positive customer experience.
  • IN
    Ismail Niazi
    4 days ago
    1.0
    I know that’s not the store fault, but my question is if I return an Amazon item, why the store will charge me just to print the barcode label ?
  • TG
    Tilly G
    4 days ago
    5.0
    The most important reason for my rating is the consistently excellent customer service at this UPS location. Every time I visit, the staff is welcoming, patient, and incredibly helpful. They take the time to explain shipping options, make sure my packages are secure, and answer any questions without rushing me. The store is always clean, organized, and efficient, which makes the whole process quick and stress-free. Their professionalism and positive attitude truly set this location apart, and it’s the reason I continue to return and recommend it to others.
  • MM
    Mel
    Nov 16, 2025
    2.0
    Saw one of the employees hunched over at around 9 pm Saturday when I was leaving the Chick fil A drive through… looked like he was on drugs just swinging back and forth. I’m not creating this as a complaint but out of worry.
  • OB
    Oyuna Baatarjav
    Oct 22, 2025
    5.0
    The customer service is always professional and polite. They provide the fast service. Very thankful for their hard work and dedication.
  • LJ
    Laurie James
    Sep 29, 2025
    5.0
    Today I received exceptional service from this store. I had an unusual challenge printing a high quality photo of a tiny size, and on glossy paper. I am so grateful for attention and extra time and effort Joe gave to bring my project to fruition. He went above and beyond the call of duty. Joe tried various methods to help me keep the cost down. Meanwhile, the store owner, Chris, was to support Joe’s effort. If you are ever need of high quality service, I recommend Joe and Chris at this location.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3532 in Alexandria offer?

The store offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.