FedEx Office in West Valley, UT provides a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service when and where you need it. Services include FedEx shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. You can also upload documents with FedEx Office Print Online to have your flyers, brochures, presentations, banners or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.
Feedback indicates a significant number of customers experienced poor customer service, with reports of unhelpful staff and long wait times.
Staff Performance
While some employees received praise for their helpfulness, others were criticized for being rude or untrained, leading to inconsistent service quality.
Technical Issues
Customers reported problems with the technical setup, including issues with email systems and printing services, which contributed to frustration.
Delivery Problems
Numerous reviews highlighted issues with package delivery, including lost packages and failure to follow delivery instructions.
Pricing Concerns
Several customers expressed dissatisfaction with high prices for printing and shipping services, feeling they were overcharged.
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vaa
Dec 13, 2025
2.0
My experience overall was alright. The customer service was poor. The worker that helped me was Edward. He was fine but his customer service felt like he didn’t want to help me or want to do his job.
JJ
Jay
Nov 28, 2025
5.0
I don’t understand how anyone can conduct business here when you can barely see because of the sunlight, beaming through those windows! I pretty much had my eyes closed the entire time just because I couldn’t see from the sunlight! You guys gotta get some shades in there because that tint is not working for you guys very well! And somehow you guys still have an employee ( Asian, and or Polynesian with glasses) who greets you with a smile is very polite and very engaging! If I was him, I’d complain about those windows one because it’s hot in there and two customers can’t see because of the sunlight from either side of the building since the windows are east and west.
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Chris Keller
Nov 11, 2025
1.0
Worst drivers ever. Can’t even read numbers on a building.
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Brady the femboy
Oct 30, 2025
5.0
Femboy friendly. I ordered 50 copies of my Femboy survey here. Had no problems when I went to pick them up, I was not dressed a Femboy, this was before I got my first dress. I only went out and asked people once and only one person responded to my survey. Unfortunately question number 5 misprinted or the document was wrong and the question and answers were split awkwardly. It's also the one question that was unanswered, and I don't have a way of getting it answered at this point, I did not bring it up when I was there, I should have. The error was probably a problem on my end, I will have to check.
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Aaron Till
Oct 7, 2025
1.0
I ordered a special edition hat through New Era and the FedEx distribution center right by my house lost it and I tried calling multiple times but it would never connect me to a human to speak to. After it was “delayed” for over 2 weeks I finally contacted New Era and they said it was “misplaced” by FedEx and gave me a refund. I don’t want a refund I want my hat! Now it’s sold out and I can’t get it. I am beyond frustrated, I’ve never had FedEx deliver a package on time. Terrible customer service