United States Postal Service

2.7
310 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7901 S 3200 W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7901 S 3200 W, West Jordan, UT
84088, United States

Hours

Reviews

2.7
310 reviews
5 stars
112
4 stars
16
3 stars
6
2 stars
8
1 star
168

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unhelpful interactions with staff, particularly with specific employees like Tino and Gloria.

Delivery Issues

Numerous complaints about lost packages, misdelivered mail, and unreliable tracking information were noted.

Cleanliness

Aurelio and Derik received high praise for maintaining cleanliness and providing excellent service, making the post office a pleasant environment.

Phone Accessibility

Customers expressed frustration over the inability to reach the post office by phone, with many calls going unanswered.

Appointment Management

Several reviews highlighted issues with appointments, particularly for passport services, where customers were turned away despite having scheduled times.
  • LN
    lisa nielsen
    Jan 5, 2026
    1.0
    As usual, I was supposed to receive a package by registered mail and it was returned to sender for insufficient address which that the propper address, but instead of returning it to sender they sent it to another state, now it's lost. Every time I use usps. they mess something up, especially if it's registered mail. I strongly advise that you use anyone except usps for anything that matters
  • BA
    bilal ahmad
    Dec 19, 2025
    1.0
    Won't helpout with finger print service after 3pm.
  • JT
    Julian Teakle
    Dec 19, 2025
    1.0
    Kiosk sales are final, couldn't get a refund. Lines are long and place stinks like cigarettes. Lovely experience I'll never be back.
  • MB
    Maria Paula Villasmil Bermudez
    Dec 18, 2025
    1.0
    Muy mal servicio de GLORIA BENITEZ, vine a cambiar mi dirección postal, eran las 6:20 pm y la señora solo decía que ya iban a cerrar Me dijo que no se cambiaba la dirección ahí en persona, que solo era online y se mostró muy grosera
  • MW
    Marcus “Water”
    Dec 11, 2025
    1.0
    Recently went in there to have priority mail shipped across the country. Not only did it not arrive to the location, after we called in a few days to locate our mail, they have told us they have lost it. From here on out, not using any USPS unless its necessary that other delivery services cant do. Very unfortunate

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.