The UPS Store

3.0
283 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2545 in Taylorsville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Taylorsville Towne Center.

Details

  • DeliveryNot available

Location

The UPS Store
1935 West 4700 South, Taylorsville, UT
84129, United States

Hours

Reviews

3.0
283 reviews
5 stars
124
4 stars
10
3 stars
8
2 stars
11
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported experiencing rude and unhelpful staff, with specific complaints about certain employees being particularly disrespectful.

Staff Friendliness

While some customers praised individual employees for their helpfulness and friendliness, there were numerous reports of overall unfriendly behavior from the majority of staff.

Service Efficiency

Several reviews highlighted issues with service efficiency, including long wait times and employees not assisting customers promptly.

Store Environment

The store was noted for being clean and well-organized, but the atmosphere was often described as unwelcoming due to staff attitudes.

Pricing Concerns

Customers expressed dissatisfaction with additional charges for services like printing and taping, which they felt were unreasonable compared to other locations.
  • KK
    K
    Jan 3, 2026
    1.0
    I was shocked by how staff spoke to customers who were only asking simple questions. The unnecessary attitude made sure the experience was memorable — for all the wrong reasons. I’d recommend going to another location.
  • AD
    Alexandria Delacruz
    Dec 29, 2025
    5.0
    I always go to the store to return my packages from Amazon. Some employees are very nice and helpful There was actually a bigger girl who had to help me very funny And friendly I’m shocked to see all the bad reviews Since I’ve not ever had any problem and I go here pretty frequently
  • TD
    Tiffany Davis
    Dec 26, 2025
    2.0
    I have used this store for many things, and I have noticed that the staff is incredibly unfriendly. There is one employee (the only one I have ever seen wear a name tag) by the name of Cathy who has been so helpful. It makes me feel bad that she’s the only one that seems to care about other people. The last time I was there, the other people that were working were so rude that I almost walked right back out. There is a heavier set girl who had nothing nice to say to either her coworkers or to the customers. Thankfully Cathy was working as well that day. Something really needs to be done about these employees if y’all want return customers. It’s getting ridiculous.
  • SB
    Stephanie Borquez
    Dec 21, 2025
    1.0
    Terrible customer service. I tend to go to this location to return Amazon packages, since it's close to home. The employees here are very rude, in particular an older woman with grey hair. She made a racist comment as well, when I was translating to a friend who didn't speak much English on how the return process worked. She then walked off, ignored us, left us standing there, until a different employee finally came to assist us with the return label. Wouldn't recommend
  • JJ
    Jody Johnson
    Dec 18, 2025
    1.0
    RUDE & AGGRESSIVE STAFF!! I was attempting to do the right thing and return a package that was delivered to me by mistake. I was told they are not UPS, they did not deliver it and they could not take it and repeatedly yelled at me it was illegal for me to leave it with them. I felt like a criminal trying to return someone’s lost package. Asked for the girls name who was yelling at me and I was told she LEGALLY, does not have to give it to me. WOW could they say the world legally a few more times. Horrible experience!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Taylorsville offer?

The UPS Store #2545 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, passport/photo ID services, and small business services.