The UPS Store

3.0
271 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2545 in Taylorsville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Taylorsville Towne Center.

Details

  • DeliveryNot available

Location

The UPS Store
1935 West 4700 South, Taylorsville, UT
84129, United States

Hours

Reviews

3.0
271 reviews
5 stars
119
4 stars
10
3 stars
8
2 stars
10
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rudeness and a lack of assistance from staff.

Staff Attitude

Several customers noted that employees displayed condescending and dismissive attitudes, particularly towards elderly and disabled customers.

Mixed Experiences

While some customers praised specific staff members for their helpfulness and friendliness, others consistently reported negative interactions, indicating a lack of uniform service quality.

Pricing Issues

Customers expressed dissatisfaction with additional charges for services like printing and taping, which they felt were excessive compared to other locations.

Store Environment

The store was described as busy, with some customers noting that staff seemed overwhelmed, leading to inadequate service during peak times.
  • SD
    Simply Mama D's
    2 days ago
    5.0
    Great service, wonderful customer service and smiles from staff..it is one of the easiest places to ship packages from, even during holidays or weekends.
  • DJ
    d J
    Oct 31, 2025
    5.0
    I am kinda surprised about all the bad reviews. I go there a lot and everyone is very pleasant and helpful! Not everyone is cut out for retail you have enjoy your time with the customers. So maybe these people that they are talking about need to elsewhere. I love this place!
  • KF
    Katherine Freitez
    Oct 31, 2025
    1.0
    Pésima atención, son groseros cobran las impresiones carisimas
  • JS
    Jared Skabelund
    Oct 29, 2025
    1.0
    Literally the worst shipping store I've ever had the displeasure of visiting. When you use self checkout to scan your packages and then follow the directions, somehow they "didn't know what do with it" or "no one talked to us about" meanwhile my clients are losing money because employees who spend all day shipping boxes apparently don't know what to do with a box that's labelled and scanned in and placed where it is supposed to be. 1 star is far too generous for the clueless crew that works here.
  • JM
    J M
    Oct 27, 2025
    1.0
    This UPS Store is absolutely not friendly toward the elderly or people with disabilities. The employees are consistently rude, impatient, and disrespectful. I’ve witnessed multiple occasions where they belittled elderly customers who needed help using the machines or didn’t have the proper supplies like boxes. Their behavior is condescending and unprofessional, and it’s ruining this store’s reputation. Today, I personally experienced their attitude once again. The store was very busy, and after the employee finished with another customer, I set my boxes down on the counter where she had been working. Instead of returning promptly to assist me, she deliberately took her time and then raised her voice in a snarky, dismissive tone—telling me that I needed to wait until I was called. I have a shoulder injury and physically cannot lift heavy boxes repeatedly; once I set them down, I couldn’t pick them back up easily. The lack of compassion and basic respect at this location is unacceptable. I sincerely hope that management takes a serious look at what’s happening behind that counter because these employees are driving customers away. I would rather use self-service a thousand times over than deal with such unkind, unprofessional staff again.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Taylorsville offer?

The UPS Store #2545 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, passport/photo ID services, and small business services.