The UPS Store

2.7
278 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4981 in St George offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Shoppes At Zion.

Details

  • DeliveryNot available

Location

The UPS Store
250 N Red Cliffs Dr, St George, UT
84790, United States

Hours

Reviews

2.7
278 reviews
5 stars
93
4 stars
22
3 stars
11
2 stars
20
1 star
132

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some employees received praise for their helpfulness and friendliness, others were reported as rude and dismissive, leading to mixed experiences.

Long Wait Times

Many customers consistently reported long wait times, often exceeding 30 minutes, due to understaffing and high customer volume.

Staff Efficiency

Despite the long lines, some reviews highlighted individual employees who managed to provide quick and efficient service, even under pressure.

Management Issues

There were complaints about poor management and lack of organization, contributing to the overall negative customer experience.

Mixed Reviews

Overall, customer experiences varied widely, with some praising the service while others expressed frustration with the staff and service quality.
  • CH
    Chuck H
    6 days ago
    1.0
    Please be aware that sending a package from one UPS store to another UPS store IS NOT a secure way of sending anything. UPS says it was delivered to the UPS store confirmed by GPS. The UPS store says it was not delivered to them. UPS says the stores are privately owned and UPS is not responsible. The store says it was the delivery driver’s fault. Please use the postal service if the package is an important document. This was the receiving store that lost it. They will not answer the phone and will not return messages.
  • SC
    Sirron Cox
    6 days ago
    1.0
    In this store, it doesn't matter how many workers are there, it always takes a long time to get out of there, regardless if there is only one person infront of you and six workers or twenty customers and two workers. They just stand around and talk and ignore people. UPS in general is almost as bad as DHL. They deliver late in the day, usually later than their projected window, and like today, I can have a package that arrived early in the morning, but they will wait until tomorrow to deliver it. At least they can figure out what side of the country to deliver a package, unlike DHL Pretty much every experience with UPS here would be a disappointment if I had any higher expectations of them. It's gotten to the point that if Amazon wants me to do a return through UPS, I tell them to try again.
  • KT
    Karl Taylor
    Nov 6, 2025
    4.0
    For being as busy as it was, I was impressed how fast the line went and how hard the employees worked. Almost the best UPS store experience I've ever had.
  • CT
    Colton Teefy
    Nov 3, 2025
    1.0
    This UPS keeps losing my packages. It’s so ridiculous. Two of them have been next day air and the continue to drop the ball. Do not use UPS unless you have no other option.
  • EU
    Embassy Planet Ultra
    Oct 24, 2025
    1.0
    I've been PAYING to have a mailbox here since it first opened. Now that they're literally SWAMPED with Amazon returns, I'll go elsewhere once my rental is up. TERRIBLE customer service for people who PAY to get mail. For a short period, when workers saw someone with a mail slip they let us cut the line to pick up packages. Now I'm just snapped at rudely to get in line. And there's almost ALWAYS a line, close to out the door. Awful. If you're stuck dropping off an amazon return, I get why you'd have to go here. But as a paying customer, treated horribly, best to take your money elsewhere. There are lots of options now.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular operating hours of The UPS Store in St George?

The UPS Store is open Monday to Friday from 8:00 AM to 7:00 PM, and on Saturday and Sunday from 10:00 AM to 3:00 PM.