United States Postal Service

2.7
155 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3161 S West Temple to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3161 S West Temple, South Salt Lake, UT
84115, United States

Hours

Reviews

2.7
155 reviews
5 stars
55
4 stars
7
3 stars
7
2 stars
6
1 star
80

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customer experiences with staff are mixed; while some employees are praised for their friendliness and helpfulness, others, particularly a clerk named Lyuda, are frequently criticized for rudeness and unprofessional behavior.

Service Efficiency

Customers report long wait times and inefficiencies, particularly during busy periods, leading to frustration and dissatisfaction.

Package Handling Issues

There are numerous complaints about lost packages, incorrect deliveries, and poor tracking, contributing to a lack of trust in the postal service.

Customer Service

Overall customer service is inconsistent, with some patrons receiving excellent assistance while others report dismissive and unhelpful interactions.

Location Convenience

Despite the issues, some customers appreciate the convenience of the location and the speed of service during less busy times.
  • HR
    Henry Rivera
    Nov 15, 2025
    1.0
    Mrs. Luda was probably the most unhelpful staff member I have ever interacted in a USPS. Bad attitude and rude towards me and another person.
  • ST
    Sarah (Dogs in Translation)
    Oct 9, 2025
    2.0
    One clerk is not enough to man the front, and the male supervisor hiding in the back surely could have come to help the poor employee trying desperately to get the line moving. Hire more staff, help your employees so you don’t LOSE staff. Felt so bad for the woman working at this location but had to leave after waiting for so long. The line genuinely hadn’t moved for over 20 minutes due to seniors needing extra help and while that’s understandable, having the supervisor come up to just help out could have saved everyone time and made the clerk feel supported.
  • AC
    Akhil chandran
    Oct 6, 2025
    5.0
    Very good and friendly staff
  • ES
    Eric Sitta
    Oct 3, 2025
    5.0
    Luda is so wonderful. I wish I was her son-in-law ♥️
  • WC
    Wei Chen
    Oct 1, 2025
    5.0
    Always very nice and helpful

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.