United States Postal Service

2.5
171 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8850 S 700 E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8850 S 700 E, Sandy, UT
84070, United States

Hours

Reviews

2.5
171 reviews
5 stars
54
4 stars
11
3 stars
4
2 stars
8
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others are described as rude and dismissive.

Passport Services

Many customers reported negative experiences with passport processing, citing long waits, unhelpful staff, and confusion over appointment requirements.

Package Handling

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the lack of accountability and poor tracking updates.

Staffing Issues

Several reviews mention understaffing leading to long wait times and inadequate service, particularly during busy periods.

Mixed Experiences

While some customers had positive interactions, many others reported feeling ignored or mistreated, suggesting a need for improved staff training and morale.
  • ND
    Nate Drake
    4 days ago
    1.0
    I don’t usually leave reviews for public service places. Because you know…what’s the point? What are we going to do? Just not get stuff delivered? And they know that. That’s why they can be awful! But I figured this story was entertaining. Had to drop a shipment of books off. It was heavy but I didn’t tell any lies about the weight etc. So I’m huffing and puffing to the counter. Noemi looks at me like I’m the last man on earth. I thought “here we go” and my tingle was spot on. “You dropping off?” “Yeah” “Have a good day” “Can I get a receipt?” “We don’t scan those boxes” “You don’t can those boxes” “Media Mail is the CHEAPEST option” “Right, but I ship media mail all the time and always get proof that I’ve dropped off the parcel” “It’s too heavy” “But you’re the post office” She did seem perplexed by this. Proceeds to just push my parcel/goods off her counter so it falls off the edge and upside down. Notice how she could move the box just fine then but not to put it on the scales? “What ya doing?! There’s books in there” “Sir, this box is going to go upside down hundreds of times between now and then. It will be upside down on the conveyor belt and will go upside down in the van” “The van is going to go upside down?” Silence. “Did you not package the contents carefully?” “Yeah but to be fair I didn’t think someone would just blatantly demonstrate a total disregard for a customers’s items in front of that customer” Silence. “I would just like this scanned, please” Then thankfully, the man next to her comes and just does it. Weird that because I thought it was too big for the scales. Made to feel small, cheap and pathetic just for dropping off a large box. Wife said I should make a formal complaint. But who to? She’s probably the one in charge!
  • JW
    Jack Worthington
    Nov 8, 2025
    4.0
    Some staffers are very kind and knowledgeable
  • SS
    Spencer
    Oct 15, 2025
    1.0
    Terrible experience. They say that passport walkin hours are between 3:30-4:30 pm, yet the lady in glasses told me the passport “guy” shut it down at 4. I got there at 4:17 so I expected they would still be in operation. She said she would go speak with him, then disappeared and never returned. I waited for more than 20 minutes and she didn’t ever come back or even tell me they were done. Awful place
  • NN
    Noni
    Aug 27, 2025
    5.0
    The two people working at 2:30 on 8/27 were amazing. I didnt get the ladies name but she was extremely helpful in finding which package i needed for my items, and Kyle was very sweet and funny at check out. I had a lovely experience and will be coming back. It honestly shocked me to see how low their reviews are here, the staff was wonderful!
  • CV
    Chris V
    Aug 22, 2025
    5.0
    Troy was awesome! First time getting my passport as an adult and he made it easy and hilarious. I was worried that I'd forget a step or a document and Troy stepped right in and walked me through the process quickly and made sure I was taken care of. Just a really solid experience. I definitely recommend getting your passport here if you want an easy and good experience, and you'll especially experience that if it's Troy that helps you. Thank You for your service in the military, Troy, and for your great help!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.