United States Postal Service

2.6
95 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2350 E Arbor Ln to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2350 E Arbor Ln, Salt Lake City, UT
84117, United States

Hours

Reviews

2.6
95 reviews
5 stars
29
4 stars
6
3 stars
5
2 stars
7
1 star
48
  • MS
    Mt Olympus Clock Shop
    Aug 4, 2025
    5.0
    The wonderful people at this post office are usually quite helpful. Jason is especially helpful he goes above and beyond.
  • MF
    Megan Fogarty
    Jan 28, 2025
    5.0
    staff is always friendly to me!
  • MK
    Mandy Koe
    May 2, 2022
    2.0
    The middle aged female front desk clerk needs a bit of an attitude adjustment. While what she said wasnt inherently rude the delivery was condescending and snippy with not only me but the woman in front of me and the gentleman behind me as l was leaving. I brought in a box to reuse with an old label (thinking they would print a new label to stick over it). I brought it up to the counter to get some assistance and she told me "i cant just print a label YOU need to label it" and gestured me back to the self serve tabel with labels and cards then tells me to get back in line. I quickly glance around and the only "label" i see is sticker for hand written label for priority mail. I a hurry and fill it out and get back in line and I ask "is this the right one?" To which she responds "well are you sending it priority?" Im like "no I dont think so? Just the cheapest is fine" she responds with well just address i. I ask cant you just print the new label? She tells me i have to write it on the box a because she cant print it and then tossed me a sharpie. Mind you i brought my own box already used and taped. There is like a 3in square that i can write that isnt already labeled andcovered in tape. I squish the address in and hand it back...then she just prints a new label in 2 seconds to cover the previous.
  • JL
    Jordan Lee
    Apr 4, 2019
    1.0
    Absolute worst customer service I have experienced. The clerk was extremely condescending. I told her I wanted insurance on my package I was delivering, she said I did not need it. I was not offered a tracking number and my package was lost. When I called the office to see what I could do the man on the phone was extremely hostile, irritated and unhelpful and told me I should have done things differently.
  • MM
    Madison Martin
    Dec 23, 2017
    1.0
    My boyfriend has called over sixteen times with no answer. He first called around 10:00AM and they said to call back around 11:00AM when “John” would be there about a package that was “delivered” but never received. They answered immediately at 10:00AM but now they won’t answer the phone for nothing and it’s 11:48AM. Terrible service in that regard and even though I live in Holladay my boyfriend lives over 2K miles away in Florida so it’s not like he can just walk in the post office for customer service regarding the package he sent. They should really step up in that regard. Most of their bad reviews are due to terrible customer service especially when it comes to phone service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.