United States Postal Service

2.7
123 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 801 N Redwood Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
801 N Redwood Rd, Salt Lake City, UT
84116, United States

Hours

Reviews

2.7
123 reviews
5 stars
43
4 stars
8
3 stars
5
2 stars
6
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their kindness and helpfulness, others are reported as rude and unprofessional.

Efficiency Issues

Several customers experienced delays and inefficiencies, including packages not being scanned, misdelivered mail, and poor handling of package returns.

Staff Attitude

There are numerous complaints about staff attitude, with some employees being described as dismissive or unhelpful, leading to frustration among customers.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with specific employees who provided exceptional service.

Operational Challenges

Customers noted operational challenges such as inconsistent hours, lack of staff, and issues with package handling that contribute to overall dissatisfaction.
  • SB
    Susan Boone
    2 days ago
    2.0
    WORST POST OFFICE EVER! they continually LOSE PACKAGES that go thru this post office. Even when you have a tracking number and file a claim, they dont care!
  • PY
    P.P. Youmbo
    Nov 14, 2025
    5.0
    Kindness And respect is the most important gift that can be given at no cost, and provides more joy than anything that you can purchase in a store. A postal worker was rude and disrespectful to me today. But another employee, her name is Mimi gave me the most pleasant exchange from the other side of the room she smiled at me and thanked me for coming to the post office and just that smile made the whole experience worth it to me Because she cared enough to make sure that I was OK before I left the store. Thank you, Mimi, for being a respectful, kind young woman, and I wish you all a success in the world.
  • SC
    Salt Print Co.
    Nov 10, 2025
    1.0
    I drop off several packages every weekend since they’re closed on weekdays. They don’t scan them in and my customers don’t get updates until the package is delivered. They are slowly ruining my business…
  • JO
    Josh Olsen
    Nov 1, 2025
    1.0
    My package was marked return to sender, I immediately contacted them and told them to not return to sender and supplied new address and delivery instructions. They confirmed they’d stop the return to sender and then get the package to me the next day. I was so grateful because I’ve been waiting a week for this package and the delivery date has kept moving back. Later, same day after our conversation and after business hours, I got notified my package was once again, returning to sender. I called them the next morning right as the opened and they said they sent the package back. Super disheartening and I feel like this should have been preventable. Useless customer service, there’s definitely a reason USPS is going out of business.
  • AM
    Anthony Mosley
    Oct 21, 2025
    1.0
    Man just to rent a mailbox from theses guys they want your mortgage your car registration or a voter registration like they the police if a i.d in a second form of i.d not good enough not worth my time .

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.