United States Postal Service

2.6
235 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4989 S State St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4989 S State St, Salt Lake City, UT
84107, United States

Hours

Reviews

2.6
235 reviews
5 stars
67
4 stars
23
3 stars
11
2 stars
11
1 star
123

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individual employees for their exceptional service.

Parking Issues

A recurring complaint is the lack of parking availability, with many customers expressing frustration over insufficient parking spaces.

Long Wait Times

Customers frequently reported long lines and wait times, often due to understaffing, which led to dissatisfaction with service speed.

Package Delivery Problems

Numerous reviews mentioned issues with package delivery, including lost packages, misdeliveries, and unreliable tracking.

Management Concerns

Several customers criticized the management and operational efficiency of the post office, citing poor handling of customer issues and staff shortages.
  • KH
    Kristen Hansen
    Nov 4, 2025
    5.0
    Michelle was very friendly and helpful!
  • DZ
    Daniel Zea
    Oct 30, 2025
    1.0
    Not much parking for customers
  • ZZ
    Zhina
    Oct 21, 2025
    5.0
    Have no idea why this place has 2 stars, I guess the place has changed. Customer service is so kind and patient. The place is clean, although the parking is an issue since there isn't enough parking spots. There are self service machines if you don't prefer to wait in line, the lines can get busy but from what I saw, the employees work well under the stress of customers. Please give Jacqueline a raise she is so funny, awesome, and lights up everyone's mood and makes everyone laugh. She deserves a raise!!!!!
  • EL
    Ethan Lowe
    Oct 15, 2025
    1.0
    Went to drop off a package and the drop box was jammed. Guess I'll go to another one. Thanks for wasting my time.
  • DK
    D. Küb.
    Oct 11, 2025
    1.0
    The staff is very friendly but USPS has vastly understaffed this location. The lines are always out the door. There is never any parking, even in front of the location on state street.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.