United States Postal Service

2.6
243 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4989 S State St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4989 S State St, Salt Lake City, UT
84107, United States

Hours

Reviews

2.6
243 reviews
5 stars
69
4 stars
23
3 stars
11
2 stars
12
1 star
128

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customers consistently praised the staff for being friendly, helpful, and knowledgeable, despite being understaffed.

Service Efficiency

Many reviews highlighted long wait times and slow service, often due to insufficient staffing during busy hours.

Parking Issues

Frequent complaints about inadequate parking availability for customers, with employees taking up customer spots.

Delivery Problems

Numerous customers reported issues with package delivery, including lost packages and incorrect delivery notices.

Management Concerns

Several reviews pointed to poor management practices, contributing to the overall inefficiency and dissatisfaction with the service.
  • RR
    Roo
    Dec 27, 2025
    5.0
    Staff is always knowledgeable and kind to me <3
  • MG
    Melisa Genaux
    Dec 23, 2025
    5.0
    They are always super helpful and efficient. Sometimes understaffed, but the people working strive to expedite the process as much as possible, with available resources.
  • JB
    Jude Bothem
    Dec 11, 2025
    1.0
    I have to consistently come to this post office because they do not deliver my packages. I have lived in my current place for two years and never had a problem until recently and now I am having to go down just about every time I get a package because it says undeliverable. They also do not answer their phone.
  • MD
    Maritta Dalrymple
    Dec 11, 2025
    1.0
    Parking lot is always full even without many customers! I think they must do trainings there or otherwise let employees park in the customer lot. So frustrating. Employees are always nice & helpful though after you've walked two blocks with your packages to get in.
  • AA
    Adrian
    Dec 8, 2025
    1.0
    I used to love this post office, however lately since they changed their employee parking into the post office parking which is small enough as it is nobody ever has access to their parking. Plus they change the hours where they pick up from the mailbox outside. So by the time we drop off a package inside the mailbox, it's already full Having a mail pouring out of it. Today I had to circled the place three times before I could park on the street and get in there. I think it's time to find a new post office

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.