United States Postal Service

2.7
218 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 95 W 100 S to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
95 W 100 S, Provo, UT
84601, United States

Hours

Reviews

2.7
218 reviews
5 stars
71
4 stars
15
3 stars
9
2 stars
19
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and delays in receiving mail highlight significant delivery problems.

Staffing Problems

Many reviews mention understaffing, leading to long wait times and inefficient service.

Mixed Experiences

While some customers report positive interactions and quick service, others express frustration with the overall experience and management.
  • CN
    Carter Nielsen
    Nov 6, 2025
    5.0
    Cynthia is an exceptional employee! So friendly and upbeat to everybody.
  • DD
    Darron Sanderson (Darron)
    Sep 28, 2025
    5.0
    Offer free delivery (”General Delivery”) to me as a travel Veteran. Thanks, guys. You would need to confirm with them if you can receive free mail if you are not a Vet.
  • SD
    Sakina D
    Sep 8, 2025
    5.0
    I've shipped a lot with USPS, being a former Etsy shop owner. This location's clarks were so kind and knowledgeable I felt compelled enough to give a 5 star rating to a government building. That's saying something.
  • CB
    Cj Bauman
    Aug 8, 2025
    1.0
    Rude and incompetent
  • JH
    Jake Halversen
    Sep 25, 2018
    3.0
    Do a fine job, but seem to be pretty understaffed and over-tasked.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.