The UPS Store

Reviews

• EM

  Erick Montiel

  3 days ago
  1.0
  Andrew was not helpful whatsoever and made it clear he wasn’t interested in how packages are handled through the facility very poor attitude
• KO

  Kailee Openshaw

  Mar 3, 2026
  1.0
  I came here to mail 2 time sensitive documents. They charged me $21 and guaranteed they’d be delivered in 3-5 business days. Almost 2 weeks later I get these two pieces of mail sent back to my house, saying I paid an insufficient amount for media mail. I had no idea UPS sent these at media mail, they don’t even qualify as media mail. I went back into the store to ask for them to fix their mistake, and they wanted me to pay in full to have them mailed again. Wouldn’t give me a refund of any kind without a manager. Told me I should’ve gone to USPS in the first place and it’s not their problem to fix. I’m extremely frustrated and disappointed, so now I had to pay an arm and a leg at USPS to get them to their destination as quickly as possible. Absolutely ridiculous. They said they MIGHT be able to give me a refund but they’d have to call me back in 24 hours with an answer. Don’t go here for anything other than an Amazon return.
• CM

  Chris Mosbacker

  Feb 13, 2026
  5.0
  We needed a copy of our passport notarized and Bailey was extremely helpful. She even went out if her way to make sure all the wording would fit on one sheet. First class service. Thank you.
• PA

  Paitynn Creates AUs

  Feb 9, 2026
  5.0
  The young lady that assisted me was very helpful. She helped me figure out the least expensive way to send my package which I really appreciate saving me $10. I need that because I'm on Social Security. I would recommend going to the store and I have gone numerous times each time the storage clean, employees, friendly and I'm always satisfied.
• GK

  G. K.

  Feb 9, 2026
  4.0
  While the staff was professional and friendly, the store was extremely crowded during my visit. I noticed a self-service kiosk for Amazon returns, but it is somewhat obscured from view when standing in the main queue. I would have preferred to use this option had I been aware of it sooner. I suggest having staff proactively direct customers to the kiosk or improving its visibility to help manage wait times more effectively.

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