United States Postal Service

2.9
158 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 180 S 100 W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
180 S 100 W, Pleasant Grove, UT
84062, United States

Hours

Reviews

2.9
158 reviews
5 stars
64
4 stars
12
3 stars
3
2 stars
7
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting positive interactions with employees like Glenda and Christina.

Delivery Issues

Several reviews highlighted problems with mail and package delivery, including misdelivered items and packages left inappropriately.

Wait Times

Customers reported long wait times during busy hours, suggesting a need for more staff to handle peak periods.

Inconsistent Experiences

While some customers had great experiences, others reported rude service and unhelpful staff, indicating inconsistency in service quality.
  • BA
    Betty Avalon
    Dec 30, 2025
    5.0
    Just went in and out to buy stamps at the kiosk with NO lines and fast service
  • IL
    Isabel Lee
    Dec 14, 2025
    1.0
    Almost every time I go out of town, they still deliver my mail before the due date that I hold it. I hold the mail, receive a confirmation and the mail man still deliver the mail. I checked my mailbox just for curiosity. Guess what, all mail was there They were supposed to deliver Monday 15 Not Saturday 13 This is not the first time! . please be more responsible Thank you
  • CA
    Charity Adams
    Dec 6, 2025
    2.0
    The post office is great but the delivery yesterday to my place of residence wasn't so much.... I had a package delivered that would t have fit in the mailbox by itself let alone with all the other mail but whoever delivered it forced it in and shut it in the locked box to where I could t get it out so I had to rip it open inside the mailbox and my books that were In it were ruined bc they just shoved it in there without a care even though we have a community locked box where I live for packages and all they had to do was put it in that one and put the key to it in my mail box but no.... Now I have 2 books that were brand new and not so much anymore.. so not happy
  • BF
    Brayden Fielding
    Dec 1, 2025
    5.0
    I hardly ever write reviews, but Glenda was so kind and helpful and happy today during my visit. It was such a positive environment!
  • TB
    Ty Baty
    Nov 3, 2025
    5.0
    Even when busy and waiting for several minutes, the staff is friendly and helpful. One of the better groups I've come across!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.