United States Postal Service

2.9
154 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 180 S 100 W to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
180 S 100 W, Pleasant Grove, UT
84062, United States

Hours

Reviews

2.9
154 reviews
5 stars
62
4 stars
12
3 stars
3
2 stars
6
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and patient, although there were also reports of rude behavior from some employees.

Efficiency

While some reviews highlighted fast service and minimal wait times, others noted long lines and slow service during busy hours.

Delivery Issues

Numerous complaints were made regarding misdelivered mail and packages, with some customers experiencing repeated issues with lost or incorrectly delivered items.

Facility Conditions

The post office was described as clean and well-maintained, but there were concerns about the organization and efficiency of service.

Accessibility

Customers appreciated the convenient location and parking, but some expressed frustration with the lack of direct communication options and automated phone systems.
  • TB
    Ty Baty
    Nov 3, 2025
    5.0
    Even when busy and waiting for several minutes, the staff is friendly and helpful. One of the better groups I've come across!
  • RK
    Rachel Kogami
    Oct 30, 2025
    5.0
    Easy to get to. Great parking lot. Super nice, very helpful clerk. Great experience.
  • NI
    Natali Ivanova
    Sep 27, 2025
    5.0
    Fast service and friendly staff!
  • SW
    Sam Wright
    Aug 22, 2025
    5.0
    Very helpful and patient. One of the clerks is bi-lingual and I witnessed him help several ESL or non-English speakers in their own language (Spanish) and they seemed very grateful!
  • CB
    Cortnie Buckner
    Jul 29, 2025
    1.0
    We have the same house number as a house a few blocks away. Other then the house number the address is completely different. For the past few years that the house has been built there has been switches between delivery drivers that drop our mail off. THEY ARE STRAIGHT UP LAZY. There are times that we have good drivers that pay attention and do their job and others that are just pure lazy and just drop off whatever mail. It's now getting to the point that the other house number is opening my packages. which yes is illegal. They will open it and then put wrong address and have the driver redeliver it. This is ridiculous. they need to pay attention to what they are doing and the full address when dropping the mail off. It's not that hard to see the difference but all they are paying attention to is the house number. Do better.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.