The UPS Store

4.1
273 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4848 in Pleasant Grove offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Macy's Shopping Center: South East Side (Next To Costa Vida).

Details

  • DeliveryNot available

Location

The UPS Store
881 West State Rd, Pleasant Grove, UT
84062, United States

Hours

Reviews

4.1
273 reviews
5 stars
196
4 stars
12
3 stars
2
2 stars
10
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting employees like Jay and Conner.

Speed of Service

Customers frequently noted the quick service, with many stating they were able to complete their transactions in just a few minutes, even during busy times.

Mixed Experiences

While most reviews were positive, there were some complaints about rude employees and slow service during peak hours, indicating inconsistency in customer experiences.

Convenience

The location is appreciated for its convenience, especially for Amazon returns, with many customers expressing a preference for this store over others.

Staff Knowledge

Several reviews highlighted the staff's knowledge and ability to assist with various shipping options and services, contributing to a positive customer experience.
  • KK
    Karen
    5 days ago
    5.0
    Met Sydney today at the Pleasant Grove, Utah store. She was absolutely a breath of fresh air. She was fun, funny, and absolutely made my day!
  • JP
    Jay Preen
    5 days ago
    5.0
    Sydney was amazing. She was very helpful, professional and I was in and out when I had a ton of returns. She came right to the counter as soon as I walked in and was quick and efficient. As I was leaving she did the same thing for the next people with a cheerful attitude. Thanks!
  • AQ
    Andy Quada
    Nov 17, 2025
    1.0
    I went in to pick up a package there, that UPS said was there and was told that the package was at the Orem location. So I went to the Orem location. After getting there, I was told it was back at the Pleasant Grove location, so I went back there. The Pleasant Grove location had had it the whole time. Wasted an hour of my time, driving back and forth and standing in line.
  • MS
    Melinda Slater
    Nov 15, 2025
    5.0
    Jay went above and beyond to help me with a printing project. She was very knowledgeable, patient, and polite. Jay was also helpful and they worked well together!
  • LL
    Lindsay
    Nov 15, 2025
    5.0
    The staff at this location are so friendly! I love using the self serve kiosk for Amazon returns bc it's just so much quicker than waiting in line. I just used their notary this week for signing four documents, her name is Jay, she's great! And fast!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4848 in Pleasant Grove offer?

The UPS Store #4848 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.