United States Postal Service

2.2
124 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2100 Park Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2100 Park Ave, Park City, UT
84060, United States

Hours

Reviews

2.2
124 reviews
5 stars
30
4 stars
5
3 stars
4
2 stars
7
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly an older female employee, leading to a negative perception of service.

Staffing Issues

Frequent complaints about understaffing resulted in long wait times and poor service efficiency.

Delivery Problems

Numerous reviews highlighted issues with lost or misdelivered packages, contributing to customer frustration.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall experiences varied widely, with many expressing dissatisfaction.
  • DD
    DAC410
    Jan 2, 2026
    1.0
    Constantly delivers mail to the wrong address, yet never misses a chance to cram my mailbox full of junk mail. The phone is never answered, ever! There are never more than two people working, and they’re rarely attending to customers, which perfectly sums up the lack of accountability and professionalism.
  • MA
    Marilyn Morningstar, Author
    Oct 31, 2025
    3.0
    This is fabulous location and lively setting beautiful building. Some staff are great others are too cranky and don't recall we pay their salaries. Staff upgrade needed. Other post offices with average reviews are less intimidating and much more friendly in the SLC valley but 30 minute drive just to avoid the employees WE PAY is nonsense.
  • MM
    Martin
    Sep 20, 2025
    1.0
    Closed all weekend? Garbage.
  • SE
    Santi Emirian
    Aug 25, 2025
    5.0
    I just want to make it super clear that Manuel, the Puerto Rican guy working here, is an absolute genius. Please make him a manager right away. Everyone else should be grateful this place is still running thanks to him, because he’s the only truly efficient one. Honestly, I’m going to keep shipping with USPS just because of Manuel.
  • DM
    Damian Murphy
    Aug 12, 2025
    3.0
    The wait times are always so long..

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.