United States Postal Service

2.2
200 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 222 W Center St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
222 W Center St, Orem, UT
84057, United States

Hours

Reviews

2.2
200 reviews
5 stars
44
4 stars
10
3 stars
12
2 stars
10
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers praise their helpfulness and kindness, while others report rudeness and unprofessional behavior.

Delivery Issues

Numerous complaints about packages being marked as delivered but not received, as well as poor handling of delivery attempts.

Long Wait Times

Many customers express frustration with long lines and slow service, particularly during busy hours.

Policy Concerns

Customers criticize strict and outdated policies, such as not allowing the use of personal tape for packaging.

Inconsistent Experiences

While some customers report positive experiences, others have had significant issues, leading to a lack of consistency in service quality.
  • MM
    MeChelle Miller
    Nov 14, 2025
    5.0
    If you've never been to the post office then I'm not going to try and explain it to you
  • BS
    Brendan Singerman
    Nov 5, 2025
    1.0
    I have called and called and called and called and called for help with my mailbox. Their general customer service line says they can't help me and I have to call this location and that they will pick up. They never do. So I after I explained to customer service that they don't pick up they then tell me I have to go in person. The only issue is that I can't go in person because of where and when I work. I would give this location no stars out of five if I could
  • BS
    Brett Szeman
    Oct 26, 2025
    1.0
    8/10 times the package drop off is jammed, not just on weekends but even on work days when workers are sitting around. I don’t understand how it’s constantly jammed, it’s a post office, you’d think dropping off packages would be pretty smooth.
  • SS
    Stormy Selvage
    Oct 13, 2025
    5.0
    I don’t understand the negative reviews here. I usually come here to send packages for selling products and the folks here are always quick and polite. Theres a super sweet woman at the desk whom is always there and always makes it an enjoyable experience.
  • LK
    lastasian kid
    Oct 2, 2025
    1.0
    The lady who works today, 10/2/25 Thursday 4pm, how did she even get a job in this world??? I’ve never seen anyone acting like her. Probably she owns this location lol joke

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.