United States Postal Service

2.7
189 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 877 E 1200 S to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
877 E 1200 S, Orem, UT
84097, United States

Hours

Reviews

2.7
189 reviews
5 stars
65
4 stars
13
3 stars
9
2 stars
11
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness while others were described as rude and unprofessional.

Delivery Issues

Numerous complaints about lost packages, misdeliveries, and unreliable service, with customers expressing frustration over the handling of their mail.

Efficiency

Customers noted long wait times and slow service, particularly during peak hours, although some praised the speed of processing when staff were attentive.

Passport Services

Mixed reviews on passport appointment experiences, with some customers reporting excellent service while others faced issues with staff availability and communication.
  • TS
    Timothy Stanley
    Dec 9, 2025
    1.0
    We were mailing three large boxes about 30 lbs each to kuna Idaho. When the post office indicated each box would be about $80 I suggested to my wife that we should check with ups and see how much the would charge. The usps employee said it would be twice the cost at ups. We just paid the $240 for the shipping but when I got home I filled out a shipping quote from ups using the size weight and destination from the usps receipt. The ups overnight would be twice as expensive, but ups ground would have been half the cost saving $120.
  • KL
    Kelly Lau
    Nov 20, 2025
    5.0
    I had an excellent experience at this USPS location! From the moment I walked in, we were greeted with warm smiles and friendly faces. The staff here is incredibly kind, and Jonathon was very helpful!
  • RH
    Ryker Hill
    Nov 15, 2025
    5.0
    Great service! Super helpful in helping me find a lost package!
  • BS
    Brett Szeman
    Nov 1, 2025
    1.0
    Label printer is constantly down, and if you can print your label hopefully the package drop off isn’t jammed.
  • KO
    Katherine Opfar
    Oct 29, 2025
    5.0
    The line moved quickly and the staff at the counter were knowledgeable about the entire delivery process. They helped me pick the right service to verify the package is received in good condition and circled the tracking number on the receipt for me.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.