The UPS Store

4.1
230 reviews
Get DirectionsCallWebsite

Business Details

51 W Center, Orem, UT
84057, United States
(801) 226-7638
https://locations.theupsstore.com/ut/orem/51-w-center
GoogleFacebookInstagramTwitter

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2269 in Orem offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Ridley's Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
51 W Center, Orem, UT
84057, United States

Hours

Reviews

4.1
230 reviews
5 stars
168
4 stars
7
3 stars
4
2 stars
8
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.

Efficiency

While some reviews noted slow service during busy times, many customers appreciated the quick and efficient handling of Amazon returns and other services.

Staff Performance

Specific employees, particularly Nick and Alyssa, received multiple commendations for their exceptional service and helpfulness.

Store Environment

The store was described as clean and well-organized, although some customers mentioned confusion during busy periods regarding the line.

Mixed Experiences

While many had positive experiences, there were also complaints about rude staff and poor handling of certain situations, indicating inconsistency in service.
  • CJ
    Corey Johnson
    6 days ago
    5.0
    Fast friendly service
  • AS
    American Spirit
    Oct 6, 2025
    5.0
    FedEx sucks! UPS is great!!
  • ET
    Erin Tobon
    Oct 2, 2025
    5.0
    They are always so friendly and kind
  • BP
    Bridget Plowman
    Sep 23, 2025
    5.0
    Netanya, I can’t say enough good things about Netanya! She went above and beyond typical customer service to help me when I was really in a pinch trying to ship a huge item back to Amazon. I had my hands full as a single mom with two littles in a stroller, and she stepped in with kindness and patience to make sure everything got taken care of smoothly. Truly exceptional service — I’m so grateful! 👍☀️🧡✅
  • LD
    Leigh Dawkins
    Sep 15, 2025
    5.0
    I was going to take care of my son’s cat for the summer. My son ordered on Amazon everything from a cat tree to a litter box that looked like furniture, To food and litter and everything a cat could possibly need including toys. Unfortunately, my son’s cat was stung and killed by an Arizona bark scorpion. It was a very sad day and we were all in mourning. I had to go to the UPS store and return all of those items! It all came from completely different online sites, And I thought it was going to be a mess to return everything! Boxes were unopened, And I did not know what went where. Not only were the workers at this UPS store quick, But they were patient. They began asking me what I thought was in a certain box and when I was wrong, they went ahead and figured it all out for me. I thought for sure I was going to hold up the line as people were starting to come in and create a line. But another worker came up to the front and took care of all the people that were waiting in the line. I was off to the side with a worker. He got it all done for me and I can’t tell you how grateful I was that everything was able to be returned. This is a great UPS store!
Read more reviews on Google

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2269 in Orem offer?

The UPS Store #2269 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.