Staples

Reviews

• GM

  Gabriel Moreno

  Oct 8, 2025
  5.0
  I had a very pleasant experience with this Staples! The store was clean and well-organized, it was easy to find what I was looking for, and employees were friendly and eager to help. I came in to try out office chairs. Zach not only helped me choose a comfortable chair, but he answered all my questions and helped me carry the box to the car. The store price-matched with their online sale so I got $40 off. Thanks Zach!
• JW

  J “Harley Prowler” W

  Oct 8, 2025
  5.0
  Thank you to Zach for helping us get a chair for an amazing price! He even carried it out to the car for us! Plus we made some good conversation along the way. Really cool guy, I’ll definitely hit you up for anything else I need!
• SA

  Stephen Allred

  Oct 7, 2025
  5.0
  Went in to check out office chairs. They have a lot of chairs on display that one can test drive. Ended up getting a nice new office chair. Staff was helpful and cordial.
• MB

  Michael Burkhart

  Sep 27, 2025
  3.0
  Raised the rating by a star for two reasons: the store responded with an apology (albeit a generic one), which I appreciate. Also, I purchased the printer I wanted (from a different company, see below for details), and returned this one to Staples. They were gracious enough to accept the return and provide a refund without hassle. (I was within the return window, and had carefully repackaged the printer in its original box.) Original review follows: The following is more of a review of the Staples web site than the store. The actual store deserves a better rating... Left on Staples web site at conclusion of online order: Created online account to process checkout. As a matter of personal policy, I add "+vendor" to email address as suggested by Gmail... but the Staples web site informed me that the "+" is an invalid character. This technique is valid on dozens (hundreds? thousands?) of other web sites, why not here? Strike One Set up for a pickup order, yet I had to enter a shipping address. Why? (Name and phone number of pickup person makes sense, but not a shipping address for a pickup order.) Strike Two Again, a pickup order, yet I'm being charged $9.95 Shipping fee. Seriously? Possibly Strike Three, depending on if the fee is waived. Is this really the way you welcome new customers? Impress me. Please. Followup and review of Staples (again, aimed more at the web site than this location): Yeah... no. Not impressed. Strike Three confirmed. As it turned out, I had ordered a printer and stapler. The printer was for pickup, but for some reason the system decided to make the stapler a delivery/shipped item. By the time I realized this, it was too late to change the order. When I went to the store to pick up the printer, I asked about the stapler. They said that the stapler had already shipped, and there was nothing they could do about it. My fault? One could argue such, however... When I was doing my research, I concluded that the MFC-L3780CDW was the printer I wanted. So I did a search for that specific model. Staples showed up in the top search results with a price tag that was considerably nicer looking than many competing vendors. So I ordered it. Big mistake. What I got was the MFC-L3720CDW. At first glance, they're near identical: same shape, same color (mostly beige with a bit of black), same general appearance. Same basic machine, right? I wish. What I got is WiFi only: no Ethernet. I wanted Ethernet. What I got prints about 19 ppm (simplex), the other is about 50% faster, at 31 ppm. What I got does not have a USB-A slot for thumb drives, the other does have thumb drive support. What I got scans one side of the page in the Automatic Document Feeder (ADF), the other will scan both sides (duplex scanning). What I got will feed a single sheet of paper in the Manual Feed Tray, the other will accommodate up to 30. What I got is about 3/4" shorter than the other (same footprint, very slight difference in height). Not a big difference to look at, but several crucial differences when you look more closely. What I got is cheaper, sure, and it's a decent machine for the most part, but it's not what I though I was ordering. So, I ordered two items (printer and stapler), but because I wasn't paying meticulous attention, both items in the order managed to have problems. Staples' motto is, "That was easy." Liars. Oh, but wait, we're not done yet... the stapler was delivered. They left it ON TOP of the drop box. That, my friend, is deliberate incompetence. And the final icing on the cake. I may shop at Staples again -- maybe -- but it's not going to be for a very, very long time. Even then, I will not shop online, it'll be in-store only, and believe that I'll be watching model numbers very closely. Now we're done.
• KT

  Kaly Thompson

  Sep 18, 2025
  1.0
  I have never ever ever had such an awful experience. I was supposed to have a package delivered to me on Friday. It ended up showing up early but I was at work at the hospital so I missed it. UPS then took it here to be picked up. I went to pick it up but they would not give me my $2000 package because the address did not match my address on my ID. I explained to them that I moved literally 3 days ago and that I could show them the order and receipt. They still refused and told me to contact UPS or the seller. I called UPS and they said that my lease or letter from my landlord would work. Staples would still not give me my package with that. I called the seller and the seller called staples and verified that it was mine and asked them to give it to me and they would still not. I called their corporate and Tony my only shining light in this absolute madness was baffled why they were acting this way and being so rude and difficult. She is currently trying to help me. Moral of the story do not expect any actual help or compassion from these people. I will never ever go here again and I hope all delivery companies stop using this place. They do not deserve there license for it. Will be sending emails to UPS, Amazon, and their corporate. Awful awful place wish I could give negative stars.

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