United States Postal Service

2.9
130 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 35 W Center St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
35 W Center St, Midvale, UT
84047, United States

Hours

Reviews

2.9
130 reviews
5 stars
55
4 stars
5
3 stars
4
2 stars
5
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praise the friendly and helpful staff, others report rude and unprofessional behavior.

Delivery Issues

Numerous complaints about lost packages, misdelivered mail, and failure to answer phone calls regarding delivery problems.

Efficiency

Some customers appreciate the quick service and clean facility, while others express frustration over long wait times and understaffing.

Communication

Many customers report difficulty in reaching the post office by phone, with long hold times and unresponsive staff.

Overall Experience

While some customers have positive experiences and recommend the location, others have had significant issues leading to dissatisfaction.
  • EE
    Eli
    Nov 10, 2025
    5.0
    Hard workers, clean store, quick service, kind interactions!
  • MA
    Malini A.
    Oct 1, 2025
    1.0
    I would give this post office zero stars if I could. Go to Cottonwood Heights or Sandy instead!! This place is nothing short of a nightmare. Every single employee I've encountered here is rude, callous, un-empathetic, clipped in their responses, and doesn't even pretend to show empathy toward their customers. No exceptions. I've never experienced this at other local post office locations. I always go out of my way to be kind and understanding with service workers. I realize they are under immense stress with poor working conditions. But still, these employees' attitudes remain entirely indifferent at best and outright hostile at worst no matter what. This post office is extremely understaffed, compared to other, nearby locations. There are never more than one, or on rare occasions, two people working there at a time. I was unable to pick up my mail from the mailbox for a few weeks, for multiple reasons. USPS marked my address as vacant, and returned everything in my mailbox to their respective senders without notifying me or anyone else in my household. This is the second time in a year that they have done this to me. If you call this post office location, the option to speak to an actual person simply doesn't exist. There is no possible way I could have notified them about why I didn't pick up my mail. I was unable to make it to either my mailbox or their physical location until recently. I've lived in many different states and countries, and have never encountered so many people who go out of their way to be rude in any other place as right here in Midvale, Utah in the area near State Street. Those few blocks should be avoided at all costs, if possible.
  • MT
    M T
    Aug 31, 2025
    5.0
    Reliable!
  • JB
    J B
    Aug 17, 2025
    5.0
    Best post office experience I've ever had. Efficient and knowledgeable staff made it a breeze. Helped with a number of complicated issues and made my day :)
  • JC
    Jansen Christian
    Aug 15, 2025
    5.0
    General Delivery for myself!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.