The UPS Store

3.8
278 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4164 in Kearns offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Cougar Place Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
4956 W 6200 S, Kearns, UT
84118, United States

Hours

Reviews

3.8
278 reviews
5 stars
182
4 stars
10
3 stars
7
2 stars
11
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, noting their efficiency and willingness to assist.

Efficiency

Customers frequently mentioned quick service and the ability to handle busy times effectively, with lines moving swiftly.

Communication Issues

Several reviews highlighted problems with phone communication, including unanswered calls and issues with the self-service kiosk.

Mixed Experiences

While many had positive experiences, some customers reported dissatisfaction with specific employees and service inconsistencies.
  • KK
    kristen kirby
    1 day ago
    5.0
    Place was packed today. Line wrapped around the store. Even with the long line I think the wait was only about 5-10 minutes (15 customers). The employees were amazing, efficient, friendly. It appeared that 2 or 3 were in training, Ilasiaane, (spelling?) assisted me. Nothing but good to say about her. This has become my favorite UPS store. Even as busy as they were they kept it clean and organized.
  • VB
    Vicki Brooks
    1 day ago
    5.0
    Flower made a really confusing process for me super easy. I was not in there having done anything that I was there to do for months and she helped me get through it. She walked me through a very simple process to her, but it was a little bit more confusing to me. Not one once that she made me feel dumb, even though it was kind of silly how I knew how to return a package .
  • VB
    Vicki Brooks
    1 day ago
    5.0
    if I could hire for my Front Desk staff, I would hire IIaisa’ane. This girl had a smile and a warm welcome my entire visit. I came in 10 minutes prior to closing like a total dork. And she walked me through returning a TikTok package, as if I was her most loved family member. She never made me feel like I was overstaying very welcome , she had a smile on her face and told me that she was happy to help no matter what. please give this girl a raise.
  • RM
    Radhika Moharir
    3 days ago
    1.0
    Please save yourself some frustration and do not ever visit this store for shipping. They took about 45 minutes to create something as simple as a shipping and return label, charged me $100 for two day shipping. It’s been 4 days and the package still hasn’t been delivered. This was an extremely important delivery and they totally screwed me over. Moreover the manager took off leaving the facility to newbies in training who couldn’t do simple tasks. And you can’t even talk to them on phone!!!
  • AM
    Angie Masse
    Jan 3, 2026
    1.0
    I had A LOT of returns and i kmew i did. I tried to make it as easy as possible by labeling all if the returns to match up with the bar code. I dont know what happened but some of the notes on the items fell off and they got mixed up, so I went trough the items and looked up to see what code they would be. I dont know the person's name, but they kept rolling their eyes, kind of tossing my stuff around (example, I pulled out one of the items from the box and kinda to hand it to her and she said, no put it down. I apologized the WHOLE TIME, THE WHOLE TIME. I tried to make it easy but it didn't match up. It was pretty ridiculous. She didnt try to help me, there was a code that I had already scanned so I went through my codes showing them to her and she just said, nope nope nope. I finally just took the item back and left. I understand being busy! But come on.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Kearns offer?

The UPS Store #4164 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and small business services.