The UPS Store

4.5
488 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5668 in Kaysville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Autozone & Vasa Fitness.

Details

  • DeliveryNot available

Location

The UPS Store
265 N Main St, Kaysville, UT
84037, United States

Hours

Reviews

4.5
488 reviews
5 stars
422
4 stars
6
3 stars
1
2 stars
9
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff friendliness and helpfulness is generally positive, with many customers praising specific employees like Kelly, CJ, and Will for their assistance.

Efficiency

Most customers appreciate the quick service and minimal wait times, especially for Amazon returns, although some report instances of slow service during busy periods.

Management Issues

Several reviews highlight negative experiences with the store manager, Will, citing rudeness and lack of customer care, contrasting with positive feedback about other staff.

Inconsistency

While many customers have had great experiences, there are notable complaints about poor service, miscommunication, and mistakes with orders, indicating inconsistency in service quality.

Store Environment

The store is generally described as clean and well-organized, but some customers mention issues with employee attitudes and a lack of responsiveness during busy times.
  • ET
    Elizabeth Thatcher
    4 days ago
    5.0
    I was unfamiliar with how to make my return and CJ just took over and made it happen! I am not as familiar with how to use my phone as these cute kids who are younger than me, and she just walked me through it. Easy peasy! I was in and out in 5 minutes, even though several people were coming and going. Great customer service, friendly, fast! Great job!
  • MF
    Miriam Franson
    Nov 17, 2025
    5.0
    I came to the store with more than 20 Amazon returns to process. Although I'd tried to carefully prepare them all, there were issues with many of them. Will knew exactly what to do. He was so kind, patient, and efficient in solving my problems! Couldn't have done it without him! Thank you!!
  • IM
    Izzy Mihm
    Nov 10, 2025
    5.0
    The staff at the front desk were very friendly and helpful!
  • RC
    Rob Chesley
    Oct 31, 2025
    1.0
    Go to fed ex or usps. These people at both locations in kaysville and layton were condescending and rude.
  • MP
    Michelle P.
    Oct 21, 2025
    5.0
    The young man working the counter was efficient and friendly! I was discouraged to see a long line when I arrived, but the one employee working the counter had a system down to quickly process Amazon returns and the wait time was minimal. I regret not getting his name (dark, short hair working about 5 pm on 10/21/2025). He is an asset to the Kaysville UPS store and deserves to be recognized and compensated. He is the most efficient employee with whom I've interacted in a long time anywhere while still being polite.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Kaysville offer?

The UPS Store in Kaysville provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.