The UPS Store

4.1
294 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6054 in Highland offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
5513 W 11000 North, Highland, UT
84003, United States

Hours

Reviews

4.1
294 reviews
5 stars
225
4 stars
5
3 stars
4
2 stars
3
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Employees are consistently praised for their friendliness, helpfulness, and professionalism, with many specific mentions of outstanding service from individuals like Ellie, Bentley, and Mabel.

Efficiency

Customers appreciate the quick and efficient service, especially during busy times, making their experiences smooth and pleasant.

Mixed Pricing Feedback

While many customers are satisfied with the service, some express concerns about high prices for certain services, feeling that they are being charged excessively compared to other locations.

Training Issues

A few reviews highlight problems with employee training, particularly regarding complex tasks like international shipping and handling returns, leading to customer frustration.

Positive Atmosphere

The store is noted for its cheerful and welcoming environment, contributing to a positive customer experience.
  • LB
    Les Barber
    3 days ago
    5.0
    Went into the UPS store in Highland and was a simple task of sending a fax to a medical company. The service was terrific and the people were super accommodating. Mabel was great.
  • EJ
    Eric Johnson
    Nov 15, 2025
    1.0
    Somehow not a UPS location. Was told they are not an actual UPS location and can’t use our business account to ship.
  • NR
    Nancy Reagan
    Nov 8, 2025
    5.0
    Bri and Duncan , Sabrinaand everyone I have seen here are so kind patient, and helpful. I look forward to coming into this UPS store because of all the people that work here!
  • JT
    JoAnn Tolman
    Oct 30, 2025
    5.0
    The young man who helped this 74 yr old was fantastic. I had a lot to return to Amazon, I had some QR codes copied some not. He helped me find them on my phone and didn't ever make me feel old and not so smart!! He was patient, friendly and smiled! Kudo's to you for a great hire!
  • HS
    Harrison Scarbrough
    Oct 15, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ I just have to share how absolutely incredible my experience was today! I came in to pick up my copies, and from the moment I walked through the door, Ellie was a total ray of sunshine. She greeted me with the warmest smile and jumped right in to help without hesitation. She wasn’t just helpful — she was exceptional. You could tell she genuinely cared about making sure everything turned out perfectly. She went the extra mile in every possible way, double-checking my order, offering thoughtful suggestions, and making me feel like I was the most important customer in the world. Honestly, people like Ellie are one in a million. Her positive attitude, her professionalism, and her kindness made my entire day better. She didn’t just hand me my copies — she made me feel seen and appreciated. That kind of service is rare and absolutely deserves recognition. Please, give this woman a raise, a bonus, a parade — something! She’s that good. And Bentley — wow, what a legend! Every time I’ve interacted with Bentley, they’ve been just as outstanding: friendly, upbeat, and always ready to help with a smile. Together, Ellie and Bentley are an unstoppable duo who make this place feel welcoming, organized, and full of good energy. I left today genuinely smiling because of them. You don’t forget service like that — it sticks with you. I’ll 100% be coming back here again, not just because of the great work they do, but because of the amazing people who make it such a positive experience. Huge shoutout to Ellie and Bentley — you both are absolute stars! 🌟👏

Frequently Asked Questions About The UPS Store

What services does The UPS Store #6054 in Highland offer?

The UPS Store #6054 provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.

What are the regular operating hours of The UPS Store #6054 in Highland?

The store is open Monday through Friday from 8:30 AM to 6:30 PM, and Saturday from 9:00 AM to 5:00 PM. It is closed on Sundays.