The UPS Store

4.2
311 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6054 in Highland offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
5513 W 11000 North, Highland, UT
84003, United States

Hours

Reviews

4.2
311 reviews
5 stars
241
4 stars
5
3 stars
5
2 stars
3
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the friendly and helpful staff, with many specific mentions of employees like Ellie, Bri, and Kayli for their exceptional service.

Efficiency

Most reviews highlighted the quick and efficient service, especially during busy times, making it easy for customers to handle returns and shipping.

Training Issues

Some customers expressed concerns about the need for better training among staff, particularly regarding printing services and handling complex requests.

Pricing Concerns

A few reviews noted dissatisfaction with pricing, suggesting that some services felt overpriced compared to other locations.

Positive Atmosphere

The store was frequently described as having a pleasant atmosphere, with cheerful employees contributing to a positive customer experience.
  • AW
    Andrea Wilkinson
    Dec 27, 2025
    5.0
    This UPS store is AMAZING!! Always fast and friendly, never a frown. Lillian was especially helpful today. I really appreciate their services. A+++
  • CS
    CA S
    Dec 20, 2025
    5.0
    UPS and Ellie nailed my copies today! UPS was super busy and Ellie took time to make sure everything was just right. I so appreciate the level of customer service, time and energy spent on my order! Nowhere else around comes close!
  • MR
    Maddie Rieben
    Dec 20, 2025
    5.0
    Ellie seriously is the best!! She was so friendly when I came in and she was so willing to help! Will definitely be coming back to this location.
  • AS
    Ashley Bates (Sumner)
    Dec 20, 2025
    3.0
    This UPS store location is fantastic for Amazon returns. I’ve been there dozens of times over the past few years, and I have been received by friendly, helpful, knowledgeable staff probably without exception. This week, however, I have been there twice to print things. And woof, there needs to be some training happening around the printer here. The first time they had a hard time wrapping their heads around double-sided printing. Which is pretty basic stuff. The second time, they tried printing my document 8 or 10 times before telling me the store was closing soon and “could I come back in the morning because this is going to take too long?” There wasn’t a line, and it wasn’t even closing yet. It wasn’t a huge job or a complex one. The assistant manager, who kept checking her watch, couldn’t figure out which tray the paper was coming from in the printer and didn’t want to give it the effort to figure it out at the expense of her Friday night plans. Yes, I sound peeved. That’s because I am. It should have been an easy service, and instead I was treated like an inconvenience and ended up leaving without my prints.
  • NM
    Nicole McEwan
    Dec 12, 2025
    5.0
    This location is remarkable! I’m here so often and every time the employees are friendly and helpful and SO efficient! The number of Amazon returns they process and packages they ship is astounding. It’s always visit but I rarely wait. Well oiled machine! So glad this location is so close to me!

Frequently Asked Questions About The UPS Store

What services does The UPS Store #6054 in Highland offer?

The UPS Store #6054 provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.

What are the regular operating hours of The UPS Store #6054 in Highland?

The store is open Monday through Friday from 8:30 AM to 6:30 PM, and Saturday from 9:00 AM to 5:00 PM. It is closed on Sundays.