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United States Postal Service

2.4
(202 reviews)

Business Details

12180 S 300 E, Draper, UT
84020, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 12180 S 300 E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12180 S 300 E, Draper, UT
84020, United States

Hours

Reviews

2.4
202 reviews
5 stars
60
4 stars
9
3 stars
6
2 stars
10
1 star
117

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with staff; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of assistance.

Delivery Issues

Frequent complaints about lost or misdelivered packages, leading to frustration among customers.

Cleanliness and Efficiency

The location is noted for being clean and some customers reported efficient service, although others experienced long wait times.

Phone Support

Customers expressed dissatisfaction with the difficulty of reaching a live agent by phone.
  • AA
    August
    Feb 13, 2026
    1.0
    Sat on the phone waiting for someone for over 40 minutes and nobody picked up.
  • HH
    Hater Holly
    Feb 10, 2026
    1.0
    Absolutely appalled by the customer service I experienced yesterday 2/9/26 @ 10am. I walked in with a box containing boots I needed to ship to a friend. Immediately the Asian lady working told me that "I cannot ship my item, and that they didn't have a big enough box there, and I would need to go buy a box somewhere else" just to ship my package." This is something that I have never experienced before. I left confused, and very upset. I ended up driving all the way to the Riverton Post Office, and within 30 seconds of my walking in, a guy named Ben working behind the counter immediately started helping me, and figuring out my best options. I never had to buy another box. We taped up the one that the boots were already in, and we went over the best shipping options. I ended up paying, and left with a much much better experience. The rude lady from Draper should not be allowed to work in office if she is unable to provide decent customer service.
  • JN
    Jennica Nielsen
    Jan 30, 2026
    1.0
    Absolute treats working there … the overwhelming amount of judgement, sassiness, and rudeness really made my day 🙄
  • JR
    Julie Randall
    Dec 23, 2025
    5.0
    Tina saved the day at the post office yesterday! I needed stamps to get the Christmas cards out in time but got stuck in traffic and walked in right as they were about to close. I made it in line but they were going to say I couldn’t buy them anyway because they needed to close, but Tina stepped in and made sure I was able to purchase them and even helped me get all my cards sent out in the mail that day in time for Christmas. It’s a busy time for everyone and I didn’t expect anyone to have to stay to help me, but it sure meant a lot when she went out of her way to help and to make sure I didn’t leave disappointed! A very sweet gesture this time of year. Thanks!
  • MO
    Mylie Ockey
    Dec 22, 2025
    5.0
    My good experience was all due to Joy, she was so caring about a package that I was having problems with and did all she could to help me resolve the situation. She really went above and beyond and treated me like I was a friend. Joy is amazing at her job!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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