FedEx Ship Center

Reviews

• JB

  Joshua Booth

  Feb 14, 2026
  1.0
  So many issues. Every package I get via Fedex, personal or business related is damaged, and they all go through this warehouse according to the tracking data. They ignore the business hours for when to deliver, registered as they have requested. I have to pickup 90-95% of packages that go through fedex, and 92% have Giant holes. In fact the only packages I have received from them without holes (that I can remember) were sim cards. Some of the worst ones I can't show without compromising personal info, or having to blur out shipping addresses, etc but I have attached a few samples. Next I am having an issue with Fedex corporate with their delivery manager product. It won't let me add a specific address because it is not setup correctly in the "USPS Database", the problem, is I have talked to USPS and they have showed me that it is setup correctly. In addition, I am able to get Deliveries from USPS, UPS, DHL, Fedex, Amazon, etc just fine, but only Fedex doesn't work for their online system notification system. I tried to resolve this online, but their online system can only send to you help articles that they have written, not a really useful AI, etc. I then called in, and you can't speak to anyone without the automated system thinking you have a valid issue, I would get stuck in a loop and it wouldn't go anywhere, I had to call back 8 times! I finally just told it I had a generic technical support issue with the fedex.com website and was able to get sent to a customer service rep, then then transferred me to tech support. At this point I had spend over 2 hours on this nonsense. I spoke to a rep named Diego (no idea on call center location, etc because he refused to share anything more when I asked so I could file a complaint). To cut a 30 minute call and one of the worst customer service experiences I have ever had (sadly not the worst). One He refused to do anything about it and as mentioned above, said it was all the fault of the USPS and that once I had them fix it it would work in their system... As I have said USPS says it is correct, so I asked him what specifically I needed them to do, he either couldn't or wouldn't answer, he just kept repeating the same script over and over again. I asked to be escalated, he repeated, I asked to speak to a supervisor, he repeated, I asked for employee identification information (most companies that don't give full names out for privacy and security have an ID number that customers can ask for to either provide compliments or complaints), he refused and repeated the script. No matter what I requested, explained, etc he just repeated the script, then after 25 minutes of this he finally asked if he could put me on hold, indicating he was going to speak to someone, and I said yes, 1 minute later the phone hung up, I tried to call back and it was now after hours. Now I have given this company leeway for 20 years, I even shared office building space with them for one of my jobs years ago, but as this point, I have reached the limit of my tolerance and had to share. I will be calling back and filing a direct complaint, but I am now adding my voice publicly to the many others who have been treated terribly by this shipping company.
• LF

  Lindsie Fratto

  Feb 14, 2026
  1.0
  If there was a way to do zero stars I would. Today is Valentine’s Day, my boyfriend ordered flowers well in advance. The doorbell rang, I watched the delivery driver go back to his truck, then I opened my door to grab the package. I noticed the top was ripped, but didn’t think anything of it. I cut the tape on the side of the box and opened the box and no flowers, only the vase. This is absolutely ridiculous, this never should’ve happened. Thanks for ruining my day.
• CD

  Colin Dunn

  Jan 2, 2026
  1.0
  Looks like I had the same experience as tons of other people on here. Waited at home all day for a time sensitive delivery of a $2000 package that needed a signature. I got one email in the morning that it was out for delivery. Then zero communication for the rest of the day. Only when I went to look at my tracking to figure out why it was so late did I find that there was an "attempted delivery" but apparently they couldn't be bothered to call, text, or even ring the doorbell. Then their customer service team tells me that it's impossible to do anything else, I just have to wait over the weekend and hope for the best on Monday. And they will try to add a note to the order but they can't guarantee that the driver will actually ring the doorbell. Insane.
• CS

  Cody Smith

  Nov 25, 2025
  5.0
  Friendly staff and no line for help.
• EM

  eric myers

  Nov 19, 2025
  1.0
  Absolutely never on time.

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