Visit FedEx Ship Center in Draper, UT when you need packing supplies, boxes, FedEx shipping services. You can also have your FedEx shipments held for pickup, or schedule your next residential delivery with FedEx Delivery Manager. FedEx offers cost-effective expedited, standard, and economy shipping services. FedEx Ground is faster to more locations than UPS Ground.
Numerous customers reported problems with timely deliveries, including missed deliveries and packages being marked as undeliverable without attempts to contact the recipient.
Customer Service
While some staff members were praised for their friendliness and helpfulness, many reviews highlighted poor customer service experiences, including rude interactions and unhelpful responses.
Operational Challenges
Customers expressed frustration with the operational inefficiencies, such as incorrect tracking information, difficulty in locating packages, and inadequate staffing during busy hours.
Mixed Experiences
Some customers had positive experiences with specific employees who went above and beyond to assist, contrasting with the overall negative sentiment regarding the service.
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Colin Dunn
Jan 2, 2026
1.0
Looks like I had the same experience as tons of other people on here. Waited at home all day for a time sensitive delivery of a $2000 package that needed a signature. I got one email in the morning that it was out for delivery. Then zero communication for the rest of the day. Only when I went to look at my tracking to figure out why it was so late did I find that there was an "attempted delivery" but apparently they couldn't be bothered to call, text, or even ring the doorbell. Then their customer service team tells me that it's impossible to do anything else, I just have to wait over the weekend and hope for the best on Monday. And they will try to add a note to the order but they can't guarantee that the driver will actually ring the doorbell. Insane.
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Cody Smith
Nov 25, 2025
5.0
Friendly staff and no line for help.
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eric myers
Nov 19, 2025
1.0
Absolutely never on time.
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Bryn Amber
Oct 16, 2025
1.0
I was literally home all morning waiting for a package that needed to be signed for, I was told there was an attempted delivery when I saw and heard no attempted delivery nor was there an attempted delivery note left. This was a time sensitive delivery that was needed. I opted to be able to pick it up the next day which would’ve been today but now I’m being told that I can’t get it until tomorrow by 5 PM. So disgustingly lazy. Your drivers don’t want to do their job. This is a joke.
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dorkette5
Sep 19, 2025
1.0
We continue to have our Express Scripts packages that are temperature regulated listed as unable to deliver because we are in a gated community. I specifically talked to a FedEx driver out of Magna and was told each driver has carrier codes and I have gone online and added to my FedEx delivery manager our personal gate code so this should never happen. I'm really irritated and have tried to get Express Scripts to use a different carrier but they can't so now my husband's insulin is late, unthawing and probably going to be ruined again (3rd time) because of this FedEx locations ignorance. FedEx and all other carriers are in here every day, multiple times a day. DO BETTER especially for time sensitive packages that specifically say that on the package!!!