The UPS Store

Reviews

• TD

  Terry Dowling

  May 2, 2026
  1.0
  It's such a pain when people to go someplace once leave a rave review. I think they do it so that they can always get what they want from people who might otherwise be difficult. My experience is that I order Amazon and the delivery point is this UPS store if you don't have a way to get it sent to your house. I have three different Amazon accounts and all three have packages that are returning to sender or hopelessly lost. I strongly suspect who is responsible for this but I would not want to name names because, what if I'm wrong? I have food that's very important for medical reasons and also medical items and I guess they decided I made them work too hard and they have a very big problem with that. I wish I was better at worshiping the ground people walk on just so they don't mess with me but apparently I need to work on that like some of the other reviewers here. All packages were in Cheyenne and due to arrive the next day, then gone a week, then returning so it is the the shipper and during the whole evening I spent on the phone with UPS who I was in touch with all over the company this was verified also. They rejected packages from 2 accounts and half of another account. I have untold hours left on the wild goose chase to keep calling more UPS numbers, plus Amazon, as I have to absolutely have these items and can only get them this way. and will lose money on credit card interest for thing I never got in the first place.
• JO

  jeff owens

  May 2, 2026
  5.0
  Way better place to pickup your mail than the postal service. Customer service has always been great. Definitely glad that we found this place.
• CL

  Crystal Letson

  May 1, 2026
  1.0
  This store said they repackaged my item so it wouldn't get broken, then a day later tracking stopped, package got lost and vanished. Poor communication, and nobody knows what happened to my package I sent. Plus the manager said I would get the shipping amount and insured amount back for the lost item. Nope! Not sure I will send anything else through this store again. 😐
• JN

  James Nixon

  Feb 11, 2026
  5.0
  I’ve had incredible experiences at the UPS Store thanks to Henry H and Karen S! From the moment I walked in, they were professional, friendly, and genuinely eager to help. They went above and beyond to make sure everything was handled quickly and accurately. Henry was knowledgeable and efficient, and Karen’s positive attitude made the whole process smooth and stress-free. It’s rare to find customer service this outstanding these days! If you need shipping, printing, or any of the services they offer, I highly recommend this location. Henry and Karen truly set the standard for excellence. Thank you both for such amazing service! 👏
• RN

  RAVEN NDN

  Jan 26, 2026
  5.0
  Friendly and professional service

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