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United States Postal Service

2.4
(91 reviews)

Business Details

311 S Kendrick Ave, Gillette, WY
82716, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 311 S Kendrick Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
311 S Kendrick Ave, Gillette, WY
82716, United States

Reviews

2.4
91 reviews
5 stars
24
4 stars
6
3 stars
5
2 stars
2
1 star
54
  • KF
    Kathy Fleck
    May 9, 2026
    4.0
    Fairly fast. I understand employees need breaks. But when there is a line I dont think it is right to have or to leave one person on the counter.
  • EW
    Elizabeth Walters
    May 5, 2026
    1.0
    What is up with the phone line. You cannot reach ANYONE. There is no way to find out any information or get any help. Why have a phone number that only leads to frustration. If you are not going to actually have a phone line that has actual agents, please just have an email address and do not just frustrate people with your useless automated menu. Thank you.
  • HC
    haley cage
    Apr 19, 2026
    1.0
    I don’t know what is going on with the delivery process but it’s actually BUNS. It says it’s delivered but it’s not and then when you try to dig deeper to see why you can do about the issue, it just says to ask neighbors or wait 1-2 business days. You also can’t even call to ask what’s going on because it’s just AI and then AI don’t even help, they just send you a link to talk to a different AI person that also doesn’t help.
  • AP
    Austin Bell Pixler
    Apr 14, 2026
    1.0
    Dropped off a package on the 6th, unfortunately a very expensive item, there was an insane line because they only have 1 person working. The lady told me for drop off to just leave the package on the counter- so stupidly I did. Well 4 days later no scan in- still said awaiting package, then at 6 days I started really getting concerned so I went in. The guy told me it probably just didn’t get scanned in and should be delivered within a few more days. Now 9 days later there’s nothing, no scan, no sign of the package, now I’m dealing with claims but apparently it’s only covered up to $100. Now I’m out the sale money and $400 for the item itself. Absolutely crazy, now I’ve spent multiple hours in here; on the phone, dealing with an angry customer thinking I ripped them off and will probably receive a bad review now as well. Terrible service, terrible handling, terrible everything, I’ve never had a package just up and disappear. Now I have to file a police report and make them pull footage as proof that I dropped off the package as well. Avoid this place by all means if possible, and if you have to use this place make sure you wait 45 minutes in line and get a receipt and initial scan in while you’re present.
  • KK
    Keegan Koch
    Mar 4, 2026
    1.0
    Was on the phone with a robot for 33 minutes asking to be transferred over and just got repeatedly told, “ i did not understand you.” just answer the phone.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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