United States Postal Service

Reviews

• BB

  Bill Bargain

  Oct 8, 2026
  1.0
  With the amount of negative reviews and complaints against the staff here its shocking they still have a job. I am a very calm person and I always prep myself before going in here. I try to be as polite and factual as possible. Amy, Bonnie and Sam never fail to make the experience as miserable and degrading as possible. Once, Amy even called me a derogatory name totally unprovoked. Because I walked in the building and to the counter without waiting to be called up. I reported it. She still works here and still treats people terribly.
• RL

  Rebecca Lang

  Sep 5, 2026
  5.0
  Love our post office in Wausau! Staff r great, have had no problems with staff a few years back was one person, not friendly but don't see the person at this location.
• OH

  Ostenson Household

  Aug 1, 2026
  4.0
  Its the post office. Rude staff. Not enough staff, over priced, the government monopoly
• JS

  Josh Schreiber

  May 20, 2026
  5.0
  Not sure if this will reach them but the staff here are awesome! They have repeatedly gone above and beyond their official workplace duties to help me, for which i cannot say enough good things. Thanks guys! My birds say thank you as well!
• HL

  Haoqi Luo

  May 16, 2026
  1.0
  I had an absolutely dreadful experience at this location while applying for a passport. A staff member named Mrs. Bonnie repeatedly asked me for documents that were either irrelevant or simply not required in my case — first demanding proof of residence in the United States, then insisting on legal custody or adoption documents regarding my adoptive father, and later claiming that every document needed an “official authoritative translation.” The most frustrating part was that after all that, my application was rejected on the grounds that my mother was not a U.S. citizen when I was born — even though that is legally not the end of the matter. My adoptive father tried to explain the situation and discuss the applicable rules, but it became painfully clear that Mrs. Bonnie was simply going by a handbook, without any real understanding of the law or the specifics of our case. We later went to another location, where the staff handled the exact same documents professionally, accepted my application on the spot, and forwarded everything for processing as required, without creating any unnecessary obstacles. That alone speaks volumes about the inconsistency in training and competence between different locations. I understand that not every employee can be an expert in immigration or passport law, but if Mrs. Bonnie has not received sufficient training to handle complex cases, she should not be placed in a position where she can wrongly reject applicants and waste people’s time. Paying customers and the general public deserve far better service than this. After this experience, I genuinely worry about how ordinary customers are treated here for even basic services like mailing a package. If I could give negative stars, I would without a moment’s hesitation. After reading their reviews on Google Maps, I honestly suspect that all those five-star ratings are nothing but fake promotions by AI bots. If you think everything I’ve said is complete nonsense, then by all means, come here yourself — you will absolutely regret it.

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