The UPS Store

Reviews

• SH

  Steven Hyde

  Sep 6, 2024
  1.0
  The people at this business are unethical and heartless-and I’m not one to typically complain-but the way they managed my experience was about as pitiful as a company can get. I went to this Sun Prarie location after my mother’s funeral to ship some items home to NC that she had left for me. It included a gorgeous tall Waterford vase that has been the centerpiece of our dining room table for as long as I can remember. I instructed the young girl multiple times that it needs to be well packed. I repeated it because it didn’t seem like she was listening to my instructions. I had multiple other glass pieces in the box. It arrived at my home shattered and another vase was chipped. They didn’t do any packing of the box. They shipped it exactly how I bought it in to them-with a very thin layer of bubble wrap that I used to protect it while I transported it to them. I called multiple times after I opened the package. I was told the manager will call me back. I never received a return call. Not only did I just bury my mother but I had also just been diagnosed with cancer and was starting chemotherapy. It was about the lowest point in my life and the way this company handled things was absolutely pitiful. How sad that they couldn’t even respond to the situation and admit to their error and try to make it right - even though there’s no replacing this very special item that was left to me as a remembrance of my mother. Very sad.
• RL

  Rick L

  Mar 4, 2022
  5.0
  I have been using the UPS Store in Sun Prairie for years. Last week and again today, Stephanie and Bryon went above and beyond to help with multiple packages that needed to be shipped. Every time I have been to the store Stephanie has been AWESOME, kind and courteous. You guys are GREAT, thank you and I really appreciate you going above and beyond with your service and support.
• MS

  Matvey Shishov

  Aug 24, 2020
  1.0
  Do not, I repeat, DO NOT use the services of this UPS store. It is your money at risk, give it to some more responsible business instead, somebody who will actually work hard for you. Long story short - if you think this UPS store is on your side - you are wrong. If you think "UPS store" means it's UPS - you're wrong. If you send anything with them - there is no guarantee you'll receive it, they'll try to put blame on somebody else and very probably you'll lose your money, lots of time and it'll be nerve-wracking. We used the store's services for urgent delivery of our (accidentally left behind in the US) laptop to the UK, on July 6th 2020. We expected them to explain the service and price to us, to pick up our laptop, and for the recipient (family member) to receive it in a couple days in the UK We paid $400 (FOUR HUNDRED DOLLARS) for the service, and left our laptop with the UPS store, and this is when NIGHTMARE began. We STILL don't have the laptop, it's August 24th. It was held up at the UK customs for some reason that NOBODY at this UPS store had told us anything about. The UPS customer service says it's the responsibility of the UPS store, as they didn't provide enough documentation. The UPS store says even though they have big letters UPS on their building, they are NOT UPS, they're a separate business (what?! I wish we knew they were not UPS and just a random store before we used their services, haha). And it's the failure of the UPS who lost the documentation. The customs holds our laptop for a ransom of $1000. All kinds of excuses and finger pointing. Do you really care about excuses when you pay $400 for, as you thought, responsible service? No, we just want to never have chosen this store. To sum it up, remember, we paid $400 for the service, and they still have our laptop, demand money for the customs, and demand money to send the laptop back to us. It's like robbers taking your money, your possessions and then demanding more money to give you your possessions back.
• KM

  Kim Mockler

  Apr 4, 2019
  1.0
  Charged me $3.99 to scan one document. This is a total rip off.
• RK

  Robyn K

  Dec 18, 2018
  5.0
  They always do a great job with my printing job no matter how big or small!

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