United States Postal Service

Reviews

• CC

  Cole Schmidt (CCS)

  Aug 24, 2026
  1.0
  so rude. for no reason. will drive to delafield from now on
• KM

  Ken M.

  Aug 18, 2026
  1.0
  I am extremely disappointed with my experiences at the Oconomowoc Post Office. In my experience, the customer service at this location is consistently frustrating. I have had multiple packages that I believe were lost or misplaced after bringing them to this location. When I attempted to address the issue, I was told I could not file an insurance claim because the packages never received an acceptance scan. That is incredibly frustrating. I physically brought the packages to USPS, yet without an acceptance scan, I was left with very little documentation showing that USPS had received them. Whatever caused the missing scans, the end result for me was the same: my packages were missing and I was left with limited options. I have also experienced a clerk refusing to accept a package without giving me an explanation that I felt was clear or helpful. The interaction came across to me as unnecessarily hostile and dismissive. One clerk in particular gave me what I can only describe as a complete Karen attitude. The overall atmosphere at this location is incredibly unpleasant. In my experience, employees frequently come across as irritated, unhappy, and uninterested in helping customers. I have encountered behavior that I consider rude and dismissive, and the experience can make you feel like you're inconveniencing someone simply by asking for assistance. I have no problem following USPS rules. If there is an issue with a package, I expect to be told what the issue is and what I need to do to resolve it. That's basic customer service. Quite frankly, these experiences have reinforced my opinion that USPS has serious problems that need to be addressed. In my opinion, the agency is hanging on by a thread when it comes to public confidence and customer service. I genuinely look forward to meaningful reform and, if necessary, a complete restructuring of the agency so tax payers can receive the reliable service they deserve. Based on my experiences, I have very little confidence in this location and will be taking my business elsewhere whenever possible.
• MH

  Michael H.

  Aug 18, 2026
  1.0
  I honestly don't understand how this location has a 3-star rating. Based on my experiences, the customer service here has been extremely disappointing, and I have found some of the interactions with staff to be unnecessarily rude. I've also had multiple packages that were not scanned when I dropped them off, which created significant problems with tracking and left me concerned about whether my shipments had actually been accepted. After these experiences, I've decided to take my packages to UPS instead. Hopefully others have better experiences here, but unfortunately, I can't recommend this location based on my own experience.
• TD

  Thomas DeZell

  Jun 15, 2026
  5.0
  Without going into great detail, I was supposed to receive a package on Saturday and it never arrived. The tracking information said that the package was delivered to my address. On Monday, I called the Oconomowoc Post Office and spoke with Colin. He helped me sort out what was needed to be done. I called the company that I had ordered the package from, and we determined it was sent to an old address. Colin reached out to the carrier of my old address., Where that carrier left a note for the present owners of the house. Colin called later in the day to show me that he would follow up regardless of the outcome. His efforts went well above usual and customary. He made my day.
• FC

  Faye Cronce

  Jun 8, 2026
  4.0
  Staff and customers were super friendly and helpful. Not many USPS's are like that, you usually have to drag a hello out of them. Oconomowoc USPS is special.

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