United States Postal Service

Reviews

• GC

  Gabriele C

  May 10, 2026
  5.0
  Wait was o.k. One clerk had to reboot his computer. He helped people picking up mail while his computer was booting up. The 2nd clerk helped the customers that were waiting to mail stuff. It was a little wait but nothing significant. Mailed a box for Thursday delivery and it got there a couple of days early, which was great. Overall it was a good experience.
• GS

  Gabe Smith

  Mar 5, 2025
  5.0
  The Postmaster, Jill, was super helpful in helping me find a very important piece of mail I was waiting on. Great customer service and attitide too!
• KK

  KM KMKRENTAL

  Oct 27, 2021
  1.0
  If I could give 0 stars I would. PSA: don't report issues you have with your local post office to the local post office, report them to the Post Office General, OIG investigations or the POOM in charge of that office.
• JJ

  Jason

  Apr 25, 2019
  1.0
  I have been disappointed with them many times in the past (lost packages, late mail delivery, no mail delivery, etc.) but have never complained until now. Extremely poor customer service. I placed two packages in my mailbox early this morning, and put the flag up. Both packages were customer sales, and both had postage paid already. One was an envelope, and the other was a padded envelope with a first class mail label attached. Mail was delivered early today (around 3pm). When I went to the mail box, I noticed that the flag was down, but both packages were still in the box along with my new mail shoved in. I called the Muskego post office to inform them at 3:22pm, but was greeted with very poor customer service. After I explained the situation to the woman who answered the phone, she told me that she had no delivery people still working for the day (again, it was 3:22pm), and that the packages would have to be picked up tomorrow. I told her that I had 3 day shipping on one of the envelopes, and she proceeded to tell me that "first class mail is not guaranteed". She did not apologize about the mistake, nor sound concerned in the least bit. As such, I told her that I was not happy with the customer service, at which time she told me that I could go ahead and fill out an online review, but that all online reviews go directly to her, and that once she received it she would simply call me back and tell me the same thing. She then told me that she decided which reviews get posted, and that she would make sure that mine was not posted online (that's just crazy talk). I told her that I have doubts that she controls all online reviews on all sites. She again told me that she does. (If that is true, and she truly controls google and everything else, why does her post office have such a horrible rating on here?). ...keep in mine that this whole time she seems to not have any care what she is saying to a customer. Well ma'am, here's the first of my reviews regarding your extremely poor customer service...and more to follow on other rating sites. I understand that you're the US Post Office, but take a look at your rating on here...not good. Your lack of customer service obviously needs some improvement. Here's some advice...fess up to your mistakes, apologize, listen, have some sympathy, and don't get very snotty with your customers...it goes a long way to providing appropriate customer service. I would not suggest this post office until they greatly improve customer service.
• JG

  Julie G

  Feb 6, 2019
  5.0
  Great service all the time.

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