The UPS Store

Reviews

• SO

  Stevie OR

  Jun 26, 2026
  1.0
  If you're mailing something internationally, you're better off with FedEx. The staff here isn't knowledgeable about customs regulations, and, having never shipped documents internationally, I wasn't advised correctly and my package was ultimately returned to me. $115 down the drain. Additionally, they did not present me with all my shipping options, but automatically chose "the cheapest" option for me (their words), which is actually shipped via USPS and thus much less reliable. I would have liked to hear all my options. Finally, I asked the staff member helping me to please put one extra piece of tape on the envelope, and she said she would, but there was no extra tape when I ultimately got the package back. Won't be back!
• AA

  Arthur

  Jun 20, 2026
  1.0
  I am a retired 77-year-old disabled senior, who went to your store to return an Amazon purchase. The reason I was returning it was it was too heavy for me to lift and use. I went into the store and requested help from a male employee to bring in the return. I was parked in front of the store in disabled space. He refused to help me he told me it was the owner’s policy that they could not leave the store to help anyone. He said “you can use that” and pointed at a heavy metal dolly. The Dolly was huge heavy, and there was no way I was going to be able to get it out through the door of the store because of my disability. Yet no one moved to assist me. The other employees just looked down at whatever they were doing in an attempt to stay out of it. I actually pleaded with him to help me. There were other customers in the store and it was embarrassing. I don’t understand what kind of policy the owner has implemented that would make customers not want to return. I am not sure where these employees come from, but they lack kindness and compassion. I’m sorry, but I could never return as a customer because unfortunately it is likely that I may need assistance again. I’m planning on taking additional actions by notifying Amazon of this incident and filing a complaint with proper authorities. There are laws pertaining to the treatment of disabled individuals I’m assuming.
• JR

  Jimmie Riblet

  Jun 18, 2026
  1.0
  Very disappointed with the service I received and lack of customer service on the last package that I shipped from this location. Not only did my package get returned without any consent from me, I never received a phone call from corporate or the store manager about a refund or trying to ship the package again. Just a response from the employee on duty that said the manager could not ship my package and if I needed to talk to him, that I would have to return in a few hours. Four visits to this store and I still have to use FedEx or DHL to get the package shipped in a professional manner like it should have been the first time
• KJ

  K J

  May 28, 2026
  1.0
  Prices have gone up incredibly and service has deteriorated. Three times we paid for overnight delivery only to have items arrive two or three days late. No refund. Most recently we paid to have an item get there within 4 business days. It arrived after 6 business days.
• JS

  Joe Schmidt

  May 15, 2026
  2.0
  Perhaps buy shipping labels elsewhere. Cost $28 to ship a small lightweight box ups groud. I was complaining to a freind and they said that sounded ridiculous and pointed some places online and sure enough they are gauging you here. Should have gone elsewhere.

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